Front Desk Customer Service
Resume:
Aneka Ulmer
Savannah, GA *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Housekeeping Supervisor/Inspector/Guest Services
Cambria - Savannah, GA
April 2023 to Present
I create the work boards for the housekeepers.Inspect rooms to meet the standards of the hotel. Keep inventory and communicate with the front desk concerning issues with housekeeping. As a Guest Service Agent I greet guest in a welcoming manner check reservations in and out. Post payments to accounts,answer phone calls and fix account issues all while giving excellent customer service. Quality Control Inspector
Imagann Cleaning Services - Savannah, GA
June 2023 to July 2023
Check and set schedule for all employees. Do interviews and get employees certified.Get inventory for all locations on GPA. under contract.Check the work of all employees and making certain we meet all standards. Turn in all time sheets to office and meet with top officials of Georgia Ports to see what is needed to improve or add.
Walmart Online Grocery shopper
Neighborhood Market Wal-Mart Market Common - Savannah, GA August 2022 to June 2023
I did the shopping for online orders. Front and stock shelves,set mods and help out when needed. Account Manager
IH Services, Inc - Savannah, GA
January 2015 to December 2020
I managed six employees in janitorial and maintenance services. I did all ordering and scheduling for the account, aswell as the payroll, training and getting them certified in different areas. I did all hiring at my location and paper work for inspections after I have gone over all work if my staff. Then lock the location down and secure the building.
Warehouse Supervisor
IH Services, Inc - Savannah, GA
March 2014 to September 2016
I managed 30+ employees at our Home Depot Distribution site. I made sure employees reported to work areas and supervised them for the ten hours of work. I trained them on Forklifts,Sweeper/Scrubbers and different floor maintenance machines. I had to do an inventory check of all products and order what was needed for the job. I met with the site GM to endure all work was being gone at 100%. Education
Some college in Business Administration
South University-Savannah
March 2012 to May 2014
High school diploma or GED in Basic studies
Walterboro High School - Walterboro, SC
August 1994 to June 1997
Skills
• Business Development (10+ years)
• Account Management
• Management (10+ years)
• Recruiting (10+ years)
• Sales Management (10+ years)
• Salesforce (10+ years)
• Cold Calling (3 years)
• First aid and CPR certified (7 years)
• Relationship Management (10+ years)
• Outside Sales
• Branding
• Product Development
• Negotiation (5 years)
• Project Management (6 years)
• Public Relations (10+ years)
• Budgeting
• Pricing (4 years)
• Marketing (4 years)
• Customer Relationship Management (10+ years)
• Acc (7 years)
• Business Analysis
• Market Research
• Inside Sales
• Retail sales
• Customer service (10+ years)
• Windows
• Presentation Skills (10+ years)
• Merchandising
• Operations Management (10+ years)
• E-Commerce
• Warehouse experience (2 years)
• Copywriting
• Computer skills (10+ years)
• Typing
• Hotel experience (5 years)
• Sales (10+ years)
• Property management (6 years)
• Buffing (5 years)
• Strategic Planning
• Warehouse Supervisor Experience
• Driving
• Security
• Delivery driver experience
• Time management
• Insurance sales
• Guest services
• Account management
• Banking
• Interviewing
• Inside sales
• Forklift
• Supervising experience
• Outside sales
• Hospitality
• Payroll
• Restaurant experience
• Branding
• Quality control
• Business analysis
• Childcare
• Research
• Front desk
• Windows
• Business requirements
• Budgeting
• Typing
• Organizational skills
• Communication skills
• Conflict management
• Retail sales
• Warehouse management system
• Guest relations
• Merchandising
• Copywriting
• Market research
• E-commerce
• Logistics
• Cash handling
• Assembly
• Lead generation
• Leadership
• Cash register
• Analysis skills
• Food industry
• Communication skills
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED
August 2020 to August 2022
Trained in this field and also trained others in life saving technics Forklift Certification
Driver's License
Professional In Human Resources
Assessments
Customer focus & orientation — Completed
May 2022
Responding to customer situations with sensitivity Full results: Completed
Business math — Proficient
May 2022
Using basic math to solve problems in a business context Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Completed
May 2022
Influencing and negotiating with customers
Full results: Completed
Bookkeeping — Proficient
May 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
First Aid and CPR
Hazmat
Bloodborne Pathogens
Forklift
Sweeper/Scrubbers
Waxing/buffing
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