Front Desk Customer Service

ALEXIA DIAZ

San Bernardino, CA ***** 909-***-**** *********@*****.***

Focused on delivering exceptional support for customer needs. Successfully shows concerns and resolves any conflicts to maximize customer satisfaction and needs. Experienced Front Service clerk with skills using phone,computer, and office equipment. Holds a strong background in customer relations and communication.

- Ability to communicate and work in team settings

- Social Perceptiveness

- Payment Processing

- Multi-Line Phone Systems

- Customer Engagement

- Experience with Excel, Microsoft, Visual Matrix

- Financial Information Review

- Hospitality Service

Front Desk Clerk, 02/2020 - 08/2023

Best Western Plus Hotel – Colton, CA

Greeted visitors and customers upon arrival, offered assistance, and answered questions for rapport and retention.

Used internal software to process reservations, check-ins and check-outs. Collected room deposits, fees, and payments.

Answered multi-line phone system to inquiries and transfer calls to correct departments and personnel. Trained new staff members in customer service techniques and hotel operations. 07/2017

Indian Springs High School - San Bernardino, CA

- Mayra Lopez: 909-***-****

- Kapila A : 909-***-****

- Jermaine Johnson: 760-***-****

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

REFERENCES

- Luis Munoz 310-***-****

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