Project Management Human Resources

PROFESSIONAL SUMMMARY

Result-driven project consulting expert with 15+ years of experience in Finance, Healthcare, Insurance and Retail sectors. Proficient in overseeing remote and offshore teams of 20 members and extensive involvement in larger programs/projects encompassing up to 50 team members per platform. Adept at leading program and project management, successfully managing multimillion-dollar initiatives. Accomplished in diverse areas, including application/software development, infrastructure, human resources, vendor selection, implementations/conversions, performance management, and data management.

Colleagues and Leadership who have worked with Crysta consistently cite her ability to work in stressful environments, bring positivity to difficult environments, deliver under virtually any circumstance as well as her detail focus and communication skill.

RELEVANT SKILLS AND CAPABILITIE

Strengths

Project Planning, Stakeholder Relations, Budget Control. Verbal and Written Communication, Performance Monitoring, Agile Methodologies, Project Goals and Milestones, Team Leadership, Project Management Software, ERP Software, Conflict Resolution, Metrics driven results, Program Release Management

Tools:

CMMI, SDLC, IDM, Planview, AtTask (hosted), MS Office Project Server, MS Project, Microsoft SharePoint Server, ChangePoint, ClearQuest, Atlassian, ServiceNow PPM, and Clarity, Azure Dev Ops (ADO), and Claims Processing (EDI, Availity, Optum, InstaMed, Burgess and Optum Pay)

Methodologies:

Agile, Kanban, Scaled Agile, SDLC, Waterfall, Iterative, and Rational Unified Process

Software:

Polarion, ADO, SuccessFactors, GeoLearning, PeopleClick, Oracle, PeopleSoft, SAP, Microsoft Office Suite, Rational, SEI (CMMI), AtTask, SharePoint, Hogan, Atalla, Transaction Security Services, Base24, ODS/PAS, ACH, Cybershift, TimePro, ADP Time and Labor, Lawson, and Guidewire (ClaimCenter, PolicyCenter, BillingCenter, and ProducerEngage).

LinkedIn: https://www.linkedin.com/in/cjwille/

PROFESSIONAL EXPERIENCE

Program Management

(Consulting Company)

1/26/24 - present

Program Manager to an Actuarial Department for an International Insurance Provider. Leading modernization planning and scaling for success. Pulling together overall performance metrics and managing budgets for all projects.

PPE Engine Upgrade – offshore development of data landing with domestic software vendor for modeling with a $2.18M budget.

Program budget and risk management along with prioritization of business initiatives

Senior Project Manager

(Consulting Company)

6/12/23 - 2/1/24

Program Manager for multi-year modernization for Corporate Actuarial ecosystem. Monthly and quarterly capacity to actual time management and Steering Committee presentations on program health in partnership with PWC as vendor implementor. Budget of $56M and staff size of 296. Multiple (14) workstreams set up in Jira aligned to vendor driven integrated plan; reporting created to feed into daily stand ups and bi monthly status reports

Identified and stood up process for Deliverables reconciliation (how invoices are presented), Playbook (day to day operations processes), and Financials including budget management, invoice reconciliation and annual planning for Corporate Actuarial department.

Workstream for Model Development Structure project manager/scrum master responsible for collaboration with other workstreams, audit controls for approved deliverables and production acceptance.

Senior Project Manager/Scrum Master

(Consulting Company)

03/2022 - 04/2023

RSM

Counseled Kanban team for HR IT scrum team. Designed and executed end-to-end testing protocol for downstream applications like AD, MIM, and AAD, improving metrics, escalations, and training. Oversaw three critical Workday-to-RSM interfaces for asset management, ServiceNow integration, and Supplier and FTE Counts tracking.

Workday (Finance and HCM) effort to replace 2 platforms, benefit case of $2.5 million.

Constructed a test process for 140 downstream applications that consume Active Directory or Identity Management to complete development and test for Workday conversion

Led teams consuming prescriptions from Enterprise Service Bus along with ODS data downstream to sync with Workday via API and pulls

Medica

Facilitated claim processing for Dean Health Plan at Medica by serving as primary interface between two agile claims teams and one claim value stream (Agile TRAIN). Managed budget and resources, mitigated value stream risks, and provided comprehensive status updates for Claims area.

Major Outcome - refactor claims deliverables for major merger between Medica and Dean Health to feed into a large Release Train SAFe program

Built the roadmap, budget and resource plan for two claims teams and provided quarterly features and risk mitigation for the teams to the program

Scrum Master

Western National Insurance

07/2018 - 03/2022

Guided release management, sprint planning, and quarterly planning for four cross-functional product teams: Accounting, Claims, Billing, and Data Science. Directed two key corporate initiatives, Workers Comp Premium Modeling and Same Day Personal Lines Renewal Offers, employing traditional project leadership methodologies. Operated within scaled model using Advanced Roadmap, ensuring seamless coordination and alignment across teams.

Outcome: Large implementation of Billing Center (GW 10) serving as Scrum Master for two teams fully transforming old mainframe home grown system to a cloud hosted platform

Key deliverable: data science metrics modeling for commercial pricing

Led an agile team in bringing in-house data metrics for determining commercial pricing and eliminating a monthly prescription for 45 data points

Senior Project Consultant

Blue Cross Blue Shield of MN

01/2018 - 07/2018

Outcomes - MN DHS Regulatory Reporting and CMS Regulatory Reporting conversion to Amerigroup for 2018 Medicaid (Savings of $500K annually)

Senior Project Management Consultant

Prime Therapeutics

03/2017 - 01/2018

Senior Project Management Consultant – Joint Venture Walgreens and Prime

Pioneered Performance Guarantee reporting criteria for Operational, Transitional, Call Center, and Book of Business metrics using JV data flows and Performance Quality Management (PQM) system. Digital channel rebranding initiative, transforming Prime to Alliance Rx Walgreens Prime for Specialty and Mail services.

Directed cross-functional team to streamline member and provider interactions throughout data transfer to new joint venture from Prime systems with budget under $400K.

Senior Program Consultant – IT Stability

MoneyGram International

10/2016 - 02/2017

Organized validation and implementation of critical metrics for Change and Incident Tickets. Influenced and persuaded senior leaders to adopt additional IT data segments for Business Metrics, Projects, and Service Delivery. Formulated detailed 18-month roadmap for successful deployment of reports on production site.

Collaborated with Data Warehouse and Microsoft Stack teams to facilitate sprint planning for KPIs pertaining to ServiceNow and PMO measures.

Developed strategic initiatives as primary project manager, overseeing core stability areas such as Measurements (KPIs) and Document Management worth $1.5M.

Scrum Master/Senior Project Manager

Anchor Bank

05/2016 - 09/2016

Short-term, backfilling maternity leave

HRIS Replacement ($350K)

Velocity Dynamic Overdraft Limits ($1.25M)

EMV Cards and ATM ($195K)

Program Management Consultant – Accumulators Program

Prime Therapeutics

05/2015 - 05/2016

Oversaw Drug Supply Chain ($750K) by integrating third-party service and modifying receiving and tracking procedures to comply with federal pharmacy tracking rules.

Coordinated Data Warehouse, Data Analytics, and Architecture teams to achieve successful claim handling in compliance with federal regulations. Maintained financial oversight of program, including monthly variance reporting, resource reservation, and risk mitigation. Steered program delivery, including over/under-burning, on monthly basis. Developed and executed risk mitigation strategies to ensure timely and cost-effective delivery of the program.

Managed 18 technical work streams for Blue Cross's $7.1M Multiple Accumulators Program to coordinate pharmaceutical and medical benefits for Affordable Care Act.

Senior IT Program Manager

Blue Cross Blue Shield of MN

12/2012 - 04/2015

Orchestrated management of 28 critical assets, ensuring readiness to process claims with ICD-10 codes for 2013, 2014, and 2015. Collaborated with leading vendor software provider, Burgess, to integrate Medicare pricing into claims processing system, optimizing financial reporting and data analytics capabilities. Steered key aspects including release, budget, development, issue, and status management.

Oversaw successful implementation of ICD-10 Remediation for STAR Claims worth $8.2M.

Additional Experience

2000-2012

Project Management Consultant (Healthcare – Medicaid), Blue Cross Blue Shield, Eagan, MN

Scrum Master/Senior Project Manager (Finance – ATM Services), Anchor Bank, Apple Valley, MN

Project Management Consultant - HR Services (HRIS), Regis Corporation, Bloomington, MN

Project Management Consultant - Global Business Services (HRIS), Best Buy Co., Richfield, MN

Project Management Consultant (Implementation, 2 systems), University of Minnesota, Minneapolis, MN

Senior Project Manager - Human Resources Outsourcing PMO (HRIS), Ceridian Employer Services, Minneapolis, MN

Project Manager II - Information Technology PMO (Finance), TCF Bank, Minneapolis, MN

Project Manager/Business Analyst (Finance, Commercial Lending), Ameriprise Financial, Minneapolis, MN

Senior Project Manager (Finance – ATM/POS Services), US Bancorp, Minneapolis, MN

EDUCATION/CERTIFICATION

Masters of Arts, Ethics; Lutheran School of Theology

Bachelor of Arts, Biology; Gustavus Adolphus College

Certified Scrum Master #000558833 – CSM – Scrum Alliance

Professional Scrum Master #605921 – Scrum.org

Kanban #716342– PSM I, PSK I – Scrum.org

Situational Leadership – Situational Leadership

Six Sigma White Belt Training – International Society of Six Sigma

Completed CMMI Project Management Training (Ameriprise)

Scaled Agile Framework

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