Customer Service Representative

Erin Gilliam

********@******.***

+1-443-***-****

To provide excellent customer service and to strive in relationship management. Work Experience

Pharmaceutical Customer Service Representative

Conduent-Remote

2019 to June 2024

Process applications for approval or denial, trained new hire representatives, worked closely with patients and their healthcare providers. Sent emails and faxes to both patients and their healthcare providers, made outbound calls to both patients and healthcare providers. I also worked on the escalations team do de-escalate other representatives phone calls, I am also cross trained to take on various projects at once throughout the day of my shift.

Education

GED

Community College of Philadelphia - Philadelphia, PA 2009 to 2009

Skills

• Relationship Management

• Customer Relationship Management

• Business Development

• Account Management

• Presentation Skills

• Salesforce

• CRM Software

• Customer service

• Special operations

• Team development

• Staff training

• Negotiation

• Organizational skills

• Communication skills

• Recruiting

• Microsoft Office

• Medical terminology

• Cold calling

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