Technical Support Active Directory

PROFESSIONAL SUMMARY

Driven IT professional with over 15 years of experience, notably with The Hartford, excelling in technical support and system administration. Expert in Active Directory and problem-solving, demonstrated by efficiently resolving escalated L2 support tickets. Proven ability to enhance user experience and system security, showcasing strong analytical skills and a commitment to excellence.

EXPERIENCE

March 2008 - April 2023

IT Stability & Technical Support Services

The Hartford, Morristown

Provide L2 level support tickets escalated from Service Desk, while maintaining service level agreements.

Support and maintain user account information rights, security and systems groups using AD (Active Directory).

Work along with business liaisons and application development teams to resolve end user application issues.

Accurately and thoroughly record information into (MTE) myTechexpress – Service Now

ticketing system.

Diagnose and resolve remote end user hardware and software issues by connection via Dameware or Skype for Business.

Enrolled all underwriting and claims personnel into the AS400 prod and development tables for immediate and timely access to specific company proprietary applications. Setup and configured conference room A\V Barco equipment setup for meetings and Town Halls.

June 2007 - March 2008

Nightly Computer Operator

The Vitamin Shoppe, North Bergen, New Jersey

January 2005 - June 2007

Nightly Computer Operator

Maidenform, Bayonne, New Jersey

EDUCATION

June 2001

Certification in Information Technology

The Chubb Institute, Jersey City, NJ