Customer Service Relations

Robin L. Suiter

734-***-**** Canton, GA ***********@*******.***

CUSTOMER RELATIONS MANAGEMENT SALES & SERVICE PROFESSIONAL Value Offered • More than 15 yrs. of experience exceeding customer’s expectations

• Excellent interpersonal, communication and relationship building skills. Listen attentively, communicate persuasively and follow through diligently

• Recognized for the ability to quickly establish rapport with all types and levels of clientele

• Consistently up-sell to meet sales and revenue quotas Key Skills Excellent Customer Service

Adept at Training Personnel

Negotiations Skills

Adaptability /Efficiency Expert

Time Management

Creative Problem Solving

Experience

Olympia Entertainment - Detroit, MI

Fine Dining Server - 2002-2007

• Earn consistent commendations for exemplary service delivery.

• Regularly requested by customers to be seated in my area due to past performance.

• Due to established work ethic and performance identified by leadership to train new hires.

• Initiated and recommended changes to services provided to enhance the customer experience such as updated and improved menu items which increased customer satisfaction and revenue. Concession Int. - Romulus, MI

Server - 3/2002 to 3/2020

• Handled the setup, service and daily operations of a full service restaurant catering to an international clientele, tourist and business travelers.

• Entered orders into Micro Systems; prepared daily sales report for management; conducted inventory as requested by management.

• Recognized by numerous shopper’s reports as “going above and beyond” expectations.

• Anticipated and met guests’ needs while working efficiently in a fast-paced environment. Independent Sales Rep: Scentsy

Education Woodhaven High School - Flat Rock, MI

Graduated / High school diploma

Technology Word, PowerPoint, Excel, Outlook, Internet Research, Kronos and Micro Systems

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