Patient Care Customer Service

Location:

Posted:

June 13, 2024

CHARDE' JOHNSON

469-***-**** *********.****@*****.***

S K I L L S

Dedicated and skilled Certified

Phlebotomy Technician with over

cannulating, drawing blood,

processing samples, and providing

excellent patient care. Proficient in

venipuncture techniques and

ensuring lab accuracy.

· Patient care

· Leadership

· Adaptability

E X P E R I E N C E

Merchandising Service Team Jul 2022 — May 2024

Lowes Mount Pleasant, Tx

Certified Dialysis Tech./ Preceptor 2015 — Dec 2022 Fresenius Dallas, Tx; Mount Pleasant, Tx

Customer Service Representative 2013 — 2015

Extend Health Richardson, TX

Store Manager 2010 — 2013

Journeys Dallas, TX

E D U C A T I O N

Certificate of High School Equivalency 2009 — 2010 Texas Education Agency Dallas, TX

C E R T I F I C A T I O N S & C O U R S E S

AHA BLS Provider exp. 5/2026

Certified Phlebotomy Technician exp. 6/26

Notary Public Ex. 2028

Executed planograms effectively, ensuring proper product placement for maximum sales impact.

Collaborated with sales and marketing teams to create visually appealing product displays.

Trained new hemodialysis techs in clinic procedures, machine operation, and patient care in a fast-paced setting.

Assisted with vascular access cannulation, medication administration, weekly lab work and patient education.

Managed and monitored dialysis treatments for patients with end-stage renal disease.

Managed high volume of customer inquiries, ensuring prompt and professional responses.

Resolved customer issues efficiently, demonstrating excellent problem- solving skills.

Collaborated with team members to create and implement effective customer service strategies.

Led team to achieve sales targets and deliver exceptional customer service.

Implemented inventory management system to improve accuracy and reduce stock shortages.