Customer Service Data Entry

Tymesha James

Orlando, Florida, *****

407-***-**** **********@*****.***

PROFILE

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Able to make decisions independently and quickly with minimal escalations.

SKILLS

Experience Working Remotely

Meet/Exceed Customers Expectations

Handing Over 300 Inbound Calls Daily

Outstanding Customer Service

Customer’s Confidentiality

Cash Handling/Credit Card Transactions

Data entry/Records Management

Word type processing 70WPM

Great Phone Etiquette

Proficiency in Microsoft Office

Customer Service Experience

Worked remotely handing outbound calls for the political campaign Republican/Democratic parties to complete surveys.

Responsible for handling over 300+ calls and 15+ surveys completed daily.

Perforemed Data entry into the CRM while operating multi line phone system.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Delivered world class customer service and built customer satisfaction.

Provided high level of customer service/client relations based on outstanding communication.

Focus on the speedy resolution of a problem and ensure the client's complaint is handled tactfully.

CNA Experience

Assisted with bathing, personal hygiene, and dressing patients.

Followed proper protocol in controlling the spread of germs.

Changed patients every two hours and changed bed linens and made beds.

Cleaned and sanitized patient rooms, bathrooms, and other patient areas.

Feed patients or assisted patients to eat or drink.

WORK HISTORY

Comforting Loving Helping Hands 01/2024-Present

CNA (part time)

Excel Care Center 08/2023-01/2024

CNA

Promise Home Care 12/2022-06/2023

CNA/Home Health Aide

Neuro Restorative of Avalon Park 10/2021-03/2022

Life Skills Trainer

KGS/VRI 10/2020- 08/2021

Remote Customer Service Rep

EDUCATION & CERTIFICATION

CNA License/Home Health Aide, Florida Career College

CPR/AED certifications from AHA

High School Diploma, Evan High School

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