Customer Service Quality Control

Erik E Escareno

Schaumburg, IL *****

*********@*****.***

+1-224-***-****

Work Experience

Ecom Parts Processing specialist/receiving

TOPLINE FURNITURE CO-Itasca, IL

July 2017 to Present

• CUSTOMER SERVICE VIA EMAIL

• INVENTORY MANAGEMENT AND CONTROL USING EXCEL WORKBOOKS

• ORACLE NETSUITE KNOWLEDGE

• QUALITY CONTROL

• ASSIST DRIVERS WITH RETURNS, PICK UPS OR DROP OFFS

• RECEIVE JBHUNTS/ TO’S

• MAKING AND PRINTING PICKING REPORTS

• TRACK LATE PART ORDERS OR GIVING UPDATES

• COMMUNICATE WITH ALL DEPARTMENTS, ABILITY TO COMMUNICATE (ENGLISH-SPANISH)

• TAKE THE MAIL OR PACKAGES TO THE PERSON OR DEPARTAMENT WHO BELONGS

• CHECKING

• DOING PHYSICAL CHECK ON ITEMS

• ENTERING PARTS ON THE WHOLESALE WEEKLY

• LTL SCHENDULING PICK UPS, PRINTING LABELS AND BOLS, REGISTERING THE ORDERS ONLINE OR BY PHONE CALL FOR PICK UP.

• ORDER PROCESSING/ SHIPPING AND RECEIVING

• DRIVING FORKLIFT ( HIGH REACH,SIT DOWN,ELECTRIC PALLET JACK)PICKING ORDERS, SKIDDING AND WRAPPING PALLETS, LABELING

• LOADING AND UNLOADING CONTAINERS.

Education

high school

colegio indoamericano - Tlalnepantla, Méx.

January 2000 to August 2004

Skills

• NetSuite

• Shipping & Receiving

• E-Commerce

• Order Entry

• Oracle

• Materials handling

• Distribution center

• Reach truck

• Cherry picker

• Order fulfillment

• Warehouse management

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

Pallet Jack Certification

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