Customer Service Assistant Manager

Tharique McCoy

Experienced and driven also having Manager experience in customer services, organization, scheduling, and critical thinking. From 2019 - 2024 my direct efforts are to further my customer service experiences and continue to grow and deliver excellent customer service.

3822 Callaway Ave Baltimore MD 443-***-**** ********.*****@******.*** WORK EXPERIENCE

Mad Rag — Associate

Leslies Pool Supplies. — Assistant Manager

Simmons Memorial — Associate

EDUCATION

Tide Water community college — no degree

OwingsMills High — High school diploma

01/2023 to 06/2023, Baltimore MD

Organize and reorganize inventory, clothing, items, and attractions. Greeted and assisted customers with clothing questions, fashion ideas and any additional questions as well as clothing room request. Both cash register and customer service.

06/2023 to 03/2024, Baltimore MD

Communicated directly with customers regarding pool supply needs, assisted with scheduling and store game planning as well as merchandising to ensure effective selling, analyzed competitor pool equipment, determined customer needs based on site evaluations, produced water testing analysis to ensure pool water longevity, and communicated that information to the customers.

03/2024 to Present, Baltimore MD

Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support. 08/2017 to 05/2018

08/2014 to 04/2015