Help Desk Network Administrator
Resume:
CHRISTOPHER C. RAMOS
805-***-**** **********@*****.***
NETWORK ADMINISTRATOR PROFESSIONAL
• Accomplished Mid-Level Network professional, experience in Cisco Systems and Brocade ICX switches, and Help Desk support
• Progressive computer/network operations experience in large global data centers with mixed computing
environment including Linux and Windows 7/10/2008/2012/2016
• Excellent communication and diagnostic skills, consistently solves problems
• Proactive self-starter known to initiate process and system improvements to increase system stability and
staff productivity
TECHNOLOGIES
• Server 2008/2012/2016 • Windows 7/10 • ACAS 2016
• CompTIA Network+ • CompTIA Security+ CE • Cisco CCNA
• Active Directory • Cisco CCNA Cyber Ops
• CompTIA Linux+
PROFESSIONAL EXPERIENCE
DKW Communications, Naval Air Station Whidbey Island, Oak Harbor, WA Dec 2022– Present
Senior Information Assurance Analyst
• Work in collaboration with other team members locally to solve complex computer issues
• troubleshoot network hardware and connectivity issues Local Area Network
• Consistently meets project deadlines.
• ACAS scanning, Evaluate STIG and SCAP scanning quarterly.
• Completed Manual STIG checklists for all network device on the LAN
• Cisco switch administration as needed
Tyto / Qbase / AECOM, Naval Air Station Whidbey Island, Oak Harbor, WA May 2017– Oct 2022
Network Specialist
• Image and deploy hundreds desktops and laptops with Microsoft SCCM
• Work in collaboration with other team members locally and remotely to solve complex computer issues
• Continuously troubleshoot network hardware and connectivity issues Local Area Network and Wide Area Network
• Consistently meets project deadlines.
• Weekly ACAS scanning and remediation
•Completed Manual STIG checklists for all network device on the LAN
• Assisted in completing ATO Authority To Operate twice
• support network engineering for a military hospital computer network infrastructure that spans 10 buildings
• Continuously troubleshoot hardware and connectivity issues for Local Area Network and Wide Area Network
• Cisco / Brocade administration and vulnerability remediation for Risk Management Framework
• Consistently meets Plan of Actions and Milestone (POAM) deadlines.
Rabobank, Santa María, CA June 2015- April 2017
Network and Systems Analyst II
• Second-level support technician for a financial institution computer network infrastructure.
• Work in collaboration with other team members locally and remotely to solve complex computer issues
• Continuously troubleshoot hardware, software and connectivity issues for Local Area Network (LAN) and Wide Area Network (WAN)
• PC and Software deployments with System Center Configuration Manager SCCM
• Cisco switch administration
SESLOC Federal Credit Union, San Luis Obispo, CA January 2014- May 2015
IT Specialist
• Second-level support technician for a financial institution computer network infrastructure.
• Collaborated with the organization’s corporate move by preconfiguring and deployment of network equipment core switches, network printers and personal computers
• Continuously troubleshoot hardware, software and connectivity issues for Local Area Network (LAN), Wide Area Network (WAN), and Wireless Local Area Network (WLAN)
• Educate end users in secure computing methods • Hardware upgrade and personal computer replacement.
• Implemented computer hardware and software tracking system including case management
• Reliably completed assigned projects on schedule • Avaya Phone system administration
• Cisco and Aruba Network wireless administration
KCOY/KKFX TV, Santa Maria, CA July 2010- December 2013
Associate Systems Administrator
• First-level support technician for a television computer network infrastructure.
• Troubleshot hardware, software, and connectivity issues for a mostly Microsoft Windows based computer and ON-AIR production servers.
• Developed run once login scripts per departments need
• Also, post production MAC Pro Workstations. Including digital and VoIP telephone support as needed.
• Virus and spyware removal, hardware upgrade memory and hard drives replacement.
• Consistently challenged to provide timely resolutions to support ON-AIR server applications for newscasts
CafeFX, Santa Maria, CA April 2009-March 2010
Information Technology Specialist
• Provided first-level technical support for an IT infrastructure supporting 100+ users
• Troubleshooted hardware, software and connectivity issues for a mixed Windows XP and Linux environment
• Developed a Sysprep windows images to reduce cloning system to 30 minutes or less from close to 2 hours
• Supported extensive render node farm of 800 or more nodes at times
• Consistently challenged to provide timely resolutions to support business-critical applications for graphics artist
• Earned solid reputation for resolving complex issues and providing exceptional customer service
• Assisted users with policies and procedures for setting up email, IM, and AMANDA Database
• Provided special assistance to key departments including development, 3D, and Composting
The Computer Merchant Limited, Vandenberg, CA August 2008-March 2009
Migration Support/ Network Technician
• As a first-level support technician for an IT infrastructure supported 500+ users at Vandenberg Air Force Base
• Maintained, hardware, software and resolved connectivity issues for Windows XP and Cisco environment
• Supported a switched network of 120+ switches
• Assisted users with policies and procedures for setting up email, VPN and file encryption
• Responsible for adds, moves, and changes for network connection and network cabling to new nodes as needed
• Imaged, configured and setup new computer over 200+ nodes
• Responsible for maintaining and troubleshooting users laptops and desktops
• Responsible for inventory tracking of switches, monitors, desktops and laptops
EDUCATION California Polytechnic State University, San Luis Obispo, California
Bachelors of Science: Business Administration, Fall 2006
Concentration: Management Information Systems
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