Pharmacy Technician Customer Service
Resume:
TIFFANY PENA
********@******.***
Passionate, outgoing healthcare pharmacy technician with 2 years experience on managing various high volume projects in specialty mail pharmacy. I maintain a strong understanding of a company’s values and customers needs. Proactive and organized, individually or in team setting. Engages in team projects with a positive attitude which conclusively produces results. Demonstrates strong time management skills with excellent customer service and problem solving etiquette. Ability to multitask with proficient computer skills. Empathy, diligence, and resolutions are the key factors I assert on every task. SKILLS
• Bilingual in Spanish and English
• Proficient computer skills
• Able to multitask with time management as a priority
• Good communication and interpersonal skills
• Exceptional attention to detail
• Efficient and accurate
• HIPAA trained
• Complex problem solving
• Judgement and decision making with excellent critical thinking and comprehension.
• Product Knowledge
• Goal setting and forecasting
• Client acquisition and retention
• Met or exceeded all quotas
EXPERIENCE
CVS SPECIALTY, PHARMACY TECHNICIAN — 2019-FEB 2022 Front end of the specialty pharmacy, I conducted inbound and outbound calls to manufactures, other pharmacies, patients and doctors offices. Effectively managing and accurately documenting all information provided while multitasking and adjudicating patients claims to insurance. Resolve service, pricing and technical problems that may arise with a patient
COSTCO WHOLESALE, BAKERY — 2015-2016
Trained in work such as sanitation, wrapping, accessing the mixing machine, etc. Responding quickly to complex request in a fast paced environment. Experience with precision work such as decorating quality baked goods and merchandise labeling with accuracy in a timely manner.
DEL TACO RESTAURANT, SHIFT MANAGER — 2011-2014
Oversaw employee work along with ensuring the compliance with company policies, regulations, and food safety guidelines. Taking charge of entire mid-shift required me to be diligent in all aspect of the store including catering to customers and workers, responsible of defusing situations within company policy, ensuring quality and integrity within the food and overall customer satisfaction. EDUCATION
HENRY J KAISER HIGH SCHOOL - DIPLOMA 2010
REGIONAL OCCUPATIONAL PROGRAM FOR PHARMACY TECHNICIAN - LICENSE
(TCH173755)
Fontana Ca 92337 ` `
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