Network Administrator It Support

Maurntee T-Toe

Network Administrator

TECHNICAL SKILLS

Cisco hardware install/troubleshooting

Network Cable installation CAT5e/6 and Fiber Optics

Microsoft Active Directory Administrator

Microsoft Office Suites

LAN/WAN

TCP/IP

DNS

DHCP

HP DL Rack Server

Dell PowerEdge Rack Servers

Hardware/Software RAID

Microsoft Windows Server

VMWare Horizon Administrator

POS Merchandising

CompTIA A+

PROFESSIONAL WORK EXPERIENCE

August 2018-August 2023

Network Administrator

FUSION GROUPS INC

Lewes, DE

• Network Administrator lead for over 4000 End-Users hardware deployment for Clover POS

• Lead interface for internal and field organizations in the deployment of network gear during design, installation, and configuration phases

• Worked with managers and technicians to provide technical support for over 12

.com websites with external domain names and application development

• HomeBase Administrator

• Gusto Administrator

January 2018-April 2020

TSG Field Engineer Client - UPS

INSYNC STAFFING INC

Newark, DE

• Provided computer and network support activities for UPS and it's clients in an assigned areas.

• Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.

• Assist users to resolve computer related problems such as inoperative hardware or software.

• Travelled to provide Technology Support for Customers and to support technology infrastructure.

• Coordinated and developed IT support policies and End-User guides

• Maintained databases for all the computers, IP addresses and AV equipment installed at client's site

• Provided end-user administration support and training to staff for AVAYA VOIP phone systems

• Built out network racks consisting of Cisco Routers, switches, firewalls, and enterprise Servers

• Installed network hardware using CAT6 cabling and Fiber Optics

• Facilitate accurate record keeping by documenting support issues and/or resolutions

February 2010-November 2017

Network and Server Administration

CORPORATE IT SUPPORT, LLC

Cinnaminson, NJ

• Project lead - responsible for reinforcing security configurations on servers running various applications, software upgrades/installations

• Implement new technology and provide support for system administration

• Managed short and long term implementations for ongoing upgrades of installed computers in 145+ central labs

• Provided technical support to develop and implement infrastructure in training labs.

• Coordinated and developed IT support policies and End-User guides

• Maintained databases for all the computers, IP addresses and AV equipment installed at client's site

• Provided end-user support and training to staff in a mixed PC/Mac environment

• Provided a single point of contact for all users in order to provide excellent customer service

• Tracked problems to resolution and provided feedback to the End-Users

• Provided support in PC Rollouts commission/decommission for selected sites

• Facilitate accurate record keeping by documenting support issues and/or resolutions

• Providing user feedback to managers and Stakeholders

March 2015-August 2017

Network Segmentation Engineer

LIQUID HUB Client - Vanguard Services, Inc.

Valley Forge, PA

• Build Gold Images via VM Horizon Admin

• De-install/decommission of servers and switches NOC as provided by the networking team

• Supported and configures Control Zone Pools via VM Horizon Admin

• Managed and updated EUO Segmentation SharePoint website

• Supported End-Users ticketing and assets via ServiceNow

• Installed Patch panels and ran network drops per Change Control Tickets

• Installed and configured static IP on network asset per Change Control Tickets

• Created and modified over 7000 Users in Active Directory

• Created and modified Groups in Active Directory

• IBM Lotus Notes and MS Outlook migration support specialist

EDUCATION

Bachelor of Science in Technical Management

Devry University

Philadelphia, Pennsylvania, United States

Associate of Science in Information Technology

Peirce College

Philadelphia, Pennsylvania, United States

Certificate in Computer Electronics Systems Technology

Computer Learning Center

Philadelphia, Pennsylvania, United States

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