CLient Services

Tracy Owen

Garland, TX ***** 214-***-**** *********@*********.***

Professional Experience

AmerisourceBergen (ICS), Carrollton, Texas

Return Client Services 2013-2023

• Returns for the wholesalers: send paperwork to customers and process authorization for the return product to the distribution centers.

• Damage claims: assisted pharmacy clients and researched claims as needed.

• Recalls: facilitated recall procedures as instructed by manufacturer.

• Drug Quality and Security Act: trouble shoot problems with log in and transaction history report and assist with account set ups.

• Credit Assessment: Utilize Return Connect to check credit per manufacturer guidelines. GM Southwest, LLC, Frisco, Texas

Customer Service Specialist K-12 2010-2013

• Customer Service Calls: Handle all customers services calls for K-12 students’ insurance.

• Benefits Explanations: Answer questions and clarify benefits to both provider’s office and parents of injured student.

• Claims Updates: Send Excel spreadsheets to parents on unpaid claims or additional information needed to process claims.

• Provider Correspondence: Receive emails/ faxes from providers that require research and responses.

• Data Entry: Added providers to system. Kept logs of all calls

• Insurance Claim Billing: Use of medical terminology of school insurance claims with a focus in coding. Coventry Health Care Systems/Concentra Preferred Systems, Carrollton, Texas Exam Coordinator 2006 – 2010

• Independent Medical Examination appointment scheduling with Doctor's offices

• Answer phones for client, claimant questions/Data entry

• Cleaning and tabbing of medical records/Detailed completion of Workers’ Compensation forms

• Invoice newly opened cases to bill hospitals on audited accounts with effort to reduce patient costs.

• Maintained daily Excel spreadsheet for incoming funds from hospitals.

• Collected refunds of overpayments from hospitals bills for patients. Audit Recovery Specialist 2002 – 2006

• Payroll for audit nurses’ expenses.

• Daily receptionist relief.

• Worked with audit nurses on follow up of progress reports.

• Special projects for audit manager.

Qualifications & Attributes

• Self-motivated and enthusiastic quick learner who accomplishes goals on time with minimum or no supervision.

• Reliable, dedicated worker with the ability to quickly develop new skills and adapt to varying work environments.

• Excellent communication skills – both verbal and written. Skills

• Advanced knowledge of Microsoft Word, Excel, and Outlook.

• Extensive knowledge of Return Connect.

• Skilled in Salesforce

Tracy Owen

Garland, TX 75043 214-***-**** *********@*********.*** SUSQUEHANNA RADIO CORPORATION, Dallas, Texas

Internal Client Service Representative 1993-2001

• Worked as assistant to the Human Resource Director in all capacities of job.

• Assistant to Collections Manager, and the Business Office Manager.

• Invoicing for monthly billing statements for advertisers and vendors.

• Sorted and distributed all incoming and outgoing mail for the entire station.

• Acted as daily relief for receptionists on two floors, answering phones during heavy call times.

• Ran numerous errands, including making daily deposits of incomings funds from advertisers and vendors.

Promotions Department Part Time 1993-2000

• Remote Appearances: Set up, prize give away, and onsite assistance to Disc Jockeys. Education

Richland College (Dallas, TX) – Business – 1980-1983 Lakeview Centennial High School (Garland TX), Graduated 1979

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