Service Representative Customer

VONSETTA LEWIS

Jacksonville, FL ***** 904-***-**** *******************@*****.***

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers experience in the transportation field, identifying business opportunities in the Transportation industry. Transportation, Class B CDL Driver, Customer Service Representative, Business Owner, Claims Processor, Route Delivery Driver

Small Business Owner, 01/2022 - Current

Self-employeed – Jacksonville, FL

Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Enhanced company reputation by consistently delivering exceptional service quality to customers. School Bus Driver, 10/2005 - 10/2021

First Student/ STA – Jacksonville, FL

Completed pre-trip and post-trip bus inspections and documented info in vehicle logs. Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.

Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Transported passengers safely along prescribed routes according to tight schedules. Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.

Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.

Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers. Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution. Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Claims Processor, 04/2004 - 07/2005

Blue Cross And Blue Shield Of Florida – Jacksonville, FL Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality. Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies. Reviewed applications and supporting documents to verify claims eligibility and accuracy. Managed workload and priorities to meet claims processing meet deadlines. Customer Service Representative, 04/1996 - 06/2004 Convergys, AT&T – Jacksonville, FL

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. High School Diploma: 06/1991

Andrew Jackson High School - Jacksonville, FL

EDUCATION

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