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Security Officer Guard

Location:
Al Dafna, Qatar
Posted:
June 12, 2024

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Resume:

Haifa Ouerghemi

974-***-*-****

***************@*******.***

Doha, Qatar

SUMMARY

Security Officer or Security Officer with extensive experience in monitoring, incident prevention and emergency management. Committed to ensuring the safety of people and property, while maintaining a safe and secure environment. My priority is to ensure peace of mind for customers and employees through constant vigilance and quick action when needed. WORK EXPERIENCE

Security Guard Nov 2021 - Present

TEYSEER • Doha, Qatar

• Supporting a work culture focused on safety, respect and inclusion.

• Writing incident reports for management and law enforcement authorities.

• Use of critical thinking to identify and address potential security threats.

• Orientation of individuals through security processes, clearly explaining policies and procedures.

• Use of tactical and diplomatic communication to interact with diverse populations. Sales Associate Sep 2019 - Jul 2020

ANSAR GALLERY • Doha, Qatar

• Support for cashiers and customers to locate products, confirm prices, and replenish inventory.

• Using the point-of-sale (POS) system to scan customer purchases, calculate prices, and process transactions.

• Embodying the company's mission and values through honesty, integrity and high-quality performance.

• Maintaining knowledge of current and future promotions to inform customers' purchasing decisions.

• Explain sales, current promotions, and other brand initiatives to build customer loyalty. Customer Service Agent Jan 2018 - Jan 2019

ZARA • Nabeul, Tunisia

• Directed phone calls to shorten service time and steer conversations toward targeted solutions.

• Shared relevant tools with customers as needed to reduce the frequency of support calls.

• Combines active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller.

• Answered incoming calls to greet and assist customers with various needs and questions.

• Sought requested assistance and provided accurate information to resolve issues and answer questions.

Security Manager Jan 2014 - May 2017

MSPP • Nabeul, Tunisia

• Led individuals through security processes, clearly explaining policies and procedures.

• Supported a work culture focused on safety, respect and inclusion.

• Prohibits access to restricted areas, checking and verifying identifications, accreditations, and documents.

• Examined doors, windows, and gates for safety and proper operation.

• Collaborated with law enforcement, emergency management, and public safety teams to address incidents.

FORMATION

Bachelor's Degree: Mathematics 2008

Manzel Bouzelfa High School • Nabeul, Tunisia

National Diploma in Applied Bachelor's Degree in Biotechnology Sciences 2008 - 2011 Higher Institute of Biotechnology of Sfax • Sfax, Tunisia SKILLS

• Positive and enthusiastic attitude

• Clear and concise communication

• Effective Problem Solving

• Attentive and empathetic listening to customers

VOLUNTEERING

Certificate of Attendance: Fire Safety Orientation 2023 Hamad Medical Corporation • Doha, Qatar

Training Certificate: Refresher Training for Basic Security Guards (ORSB Class 142-2023) 2023

Teyseer Security Services • Doha, Qatar

Certificate of Attendance: Fire Safety Orientation 2022 Hamad Medical Corporation • Doha, Qatar

Certificate of Attendance: Fire Safety Orientation 2021 Hamad Medical Corporation • Doha, Qatar

LANGUAGES

Arabic, French, English



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