Haifa Ouerghemi
***************@*******.***
Doha, Qatar
SUMMARY
Security Officer or Security Officer with extensive experience in monitoring, incident prevention and emergency management. Committed to ensuring the safety of people and property, while maintaining a safe and secure environment. My priority is to ensure peace of mind for customers and employees through constant vigilance and quick action when needed. WORK EXPERIENCE
Security Guard Nov 2021 - Present
TEYSEER • Doha, Qatar
• Supporting a work culture focused on safety, respect and inclusion.
• Writing incident reports for management and law enforcement authorities.
• Use of critical thinking to identify and address potential security threats.
• Orientation of individuals through security processes, clearly explaining policies and procedures.
• Use of tactical and diplomatic communication to interact with diverse populations. Sales Associate Sep 2019 - Jul 2020
ANSAR GALLERY • Doha, Qatar
• Support for cashiers and customers to locate products, confirm prices, and replenish inventory.
• Using the point-of-sale (POS) system to scan customer purchases, calculate prices, and process transactions.
• Embodying the company's mission and values through honesty, integrity and high-quality performance.
• Maintaining knowledge of current and future promotions to inform customers' purchasing decisions.
• Explain sales, current promotions, and other brand initiatives to build customer loyalty. Customer Service Agent Jan 2018 - Jan 2019
ZARA • Nabeul, Tunisia
• Directed phone calls to shorten service time and steer conversations toward targeted solutions.
• Shared relevant tools with customers as needed to reduce the frequency of support calls.
• Combines active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller.
• Answered incoming calls to greet and assist customers with various needs and questions.
• Sought requested assistance and provided accurate information to resolve issues and answer questions.
Security Manager Jan 2014 - May 2017
MSPP • Nabeul, Tunisia
• Led individuals through security processes, clearly explaining policies and procedures.
• Supported a work culture focused on safety, respect and inclusion.
• Prohibits access to restricted areas, checking and verifying identifications, accreditations, and documents.
• Examined doors, windows, and gates for safety and proper operation.
• Collaborated with law enforcement, emergency management, and public safety teams to address incidents.
FORMATION
Bachelor's Degree: Mathematics 2008
Manzel Bouzelfa High School • Nabeul, Tunisia
National Diploma in Applied Bachelor's Degree in Biotechnology Sciences 2008 - 2011 Higher Institute of Biotechnology of Sfax • Sfax, Tunisia SKILLS
• Positive and enthusiastic attitude
• Clear and concise communication
• Effective Problem Solving
• Attentive and empathetic listening to customers
VOLUNTEERING
Certificate of Attendance: Fire Safety Orientation 2023 Hamad Medical Corporation • Doha, Qatar
Training Certificate: Refresher Training for Basic Security Guards (ORSB Class 142-2023) 2023
Teyseer Security Services • Doha, Qatar
Certificate of Attendance: Fire Safety Orientation 2022 Hamad Medical Corporation • Doha, Qatar
Certificate of Attendance: Fire Safety Orientation 2021 Hamad Medical Corporation • Doha, Qatar
LANGUAGES
Arabic, French, English