Customer Support Call Center

Heather Howe

*** * ***** ** *********, Pa ***** 570-***-**** *********@*****.***

WORK EXPERIENCE

Keystone Automotive — Customer Support Agent

Dollar Tree RDC — Checker

Lowes RDC — South Receiving

Luzerne Bank — Teller

ESSA Bank — Teller

EDUCATION

Wyoming Valley West Shs

03/2024 to Present, Exeter, Pa

Call center setting. Answering incoming calls and lookup parts and/or order parts for keystone customers. 03/2023 to 03/2024, Berwick, Pa

Count all inventory that comes into warehouse.

01/2021 to 03/2023, Pittston, Pa

Unload product from trailers. Stage product into warehouse or out for shipping to stores. Verify overs and shorts. Certi ed forklift and clamp truck.

12/2019 to 12/2020, Dallas, Pa

Ran teller and drive through window. On daily, completed deposits, withdrawals and loan payments. Balanced drawer, ATM and vault. Prepared money shipment as well as placed money orders. Assisted customers over phone 06/2014 to 12/2019, Wilkes Barre, Pa

Ran teller line. Did basic deposits, withdrawals and loan payments. Balanced drawer, atm and vault at times. Entered the advancement program learning to open new accounts

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