Customer Service Security Guard
Resume:
Gaspar Marino
Customer Service Professional
Brooklyn, NY 11231
*****************@***********.***
Any opportunity being offered for a customer service professional. I have a very strong customer service/sales backround. Been in the workforce for over 20 years. Authorized to work in the US for any employer
Work Experience
Call Center Representative
King Teleservices - Brooklyn, NY
August 2021 to September 2022
Worked the Publishers Clearing House scam and fraud campaign. Took as many as 50 incoming calls from the public per day who may or may not have been a victim of a scam or fraud. Reported activity to the Federal Trade Commission via computer program. Telemarketer
DCM Inc - New York, NY
July 2016 to March 2020
Previously worked for SD&A at Carnegie Hall onsite. Worked 6 different campaigns both fundraising and telemarking both with over a 90% success rate.
Telemarking and Telefundraising
SD&A TELESERVICES, INC - New York, NY
February 2015 to March 2020
Telemarking and Tele fundraising at Carnegie Hall. Lincoln Center Great Performers and American Ballet Theater.
Court reporter/Voice Writer
Lex Reporting - New York, NY
2002 to 2012
Accepted assignments as a court stenographer, transcriptionist, and voice writer on a freelance basis. Utilized strong customer service skills to identify and resolve potential issues in a professional manner; recognized for quality of service.
Customer Service Ticket Agent
Theatre Service Americana - New York, NY
1997 to 2001
Handled walk-in and telephone ticket requests and inquiries for this fast-paced, heavy volume ticketing agency. Utilized superb customer service skills to take, enter, and process customer orders. Worked with colleagues to resolve complex issues quickly and efficiently. Recognized for ability to multi-task under deadline-driven conditions. Strived to provide a quality customer experience. Education
Associate's degree in Cosmotology
Christine Valmy International School of Beauty - New York, NY January 2011 to June 2012
Bachelor of Arts in Psychology and Sociology
Brooklyn College - Brooklyn, NY
1975
Skills
• Microsoft and many different computer programs. (5 years)
• Call Center (5 years)
• Telesales (5 years)
• Cold Calling (5 years)
• Telephone (5 years)
• Telemarketing (5 years)
• Customer Service (10+ years)
• Revenue Growth (5 years)
• English (10+ years)
• Typing (10+ years)
• CSR (5 years)
• Microsoft Office (5 years)
• Proficient in upselling (5 years)
• Excellent communication skills (10+ years)
• Fundraising
• Transcription
• Makeup Application
• Microsoft Outlook
• Research
• Microsoft Excel
• Microsoft Word
• Office experience
• Google Docs
• Data Entry
• Clerical Experience
• Administrative Experience
• Computer literacy
• Sales
• Front Desk
• CRM software
• Databases
• Computer hardware
• Time management
• Hotel experience
• Analysis skills
• Salesforce
• Data collection
• Leadership
• Help Desk
• Communication skills
• Computer skills
• Customer service
• Typing
• Telemarketing
• Leadership
• Cold calling
• Problem management
• Clerical experience
• Conflict management
• Security
• English
• Computer skills
• Communication skills
• Financial acumen
• Outbound calling
• Upselling
• Data entry
• Organizational skills
• Customer relationship management
Certifications and Licenses
Security Guard License
January 2024 to Present
Certificate received for mandatory 8 and 16 hour security guard. Certificates upon request.
Guard Card
January 2024 to January 2026
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
AREAS OF EXPERTISE
* Customer Service
* Client Relations
* Administrative Skills
* Project Management
* Schedule Development/Management
* Make-Up Artistry
* Issue Resolution
* Transcription
* Document Management
* Sales/Suggestive Selling
* Court Reporting
* Flexibility
* Extraordinary attention to detail
Contact this candidate