Customer Service Be A
Resume:
Joanna J. Fangio
Brooksville, FL 34601
**********@*******.***
Objective:
My goal is to obtain a full/part time position with a company that I can grow with, while providing quality customer service and care. I am currently looking to rejoin the workforce as I have been absent due to becoming new to parenthood and became a stay-at-home mom. I am open to working in an office or from home. I am ambitious, energetic and can’t wait to be a part of a goal driven team!
Skill Summary:
- Confident with Microsoft applications/ 40 WPM
- Exemplary communication skills and customer service
- Keen attention to detail and on time productivity
- Dental & Medical Assistant certification
- Several years experience in funeral services
- Two years of experience wireless communications
- Proficient with patient scheduling and planning
- Well trained in clerical tasks and multitasking
-Learns quickly and easily while carrying a professional positive attitude
Education:
High school graduate – Spring Hill, FL
St. Petersburg Community College – Clearwater, FL
NC Dental Assistant Training School – Charlotte, NC
Employment History:
Spectraforce Technologies – Florida – October 2021 – May 2022
This was a work from home position. It is recruiting company who hired patient schedulers for Change Health Care/Beebe Healthcare in Maryland Delaware.
Schedule patients for several different diagnostic tests and bloodwork at all locations for Beebe Healthcare.
Work with the hospital staff in Delaware to find best times suited for patients to engage for testing as this was during Covid, scheduling guidelines were very strict.
Accommodate patients within their daily schedules and the hospitals openings for the soonest and best times for the patient to be seen also depending on urgency.
Piedmont Plastic & Oral Surgery Center - Salisbury, North Carolina May 2014 – September 2016
•1st Assist in the following (but not limited to) procedures: bone grafting, sinus lifts, simple and surgical dental extractions, apicoectomies, alveoloplasties, odontoplasties, frenectomies, dental implant placement and clearance, excisional/incisional biopsies of dermal and oral lesions, suture removal and dressing changes for plastic operative patients
•Scribe for consultations/follow up appointments for both oral and plastic surgery patients
•Giving preoperative instructions
•Keep track of needed supplies
•Assist in patient post operative care
•Taking Panoramic/3DCT images (using Planmeca equipment and Romexis software),
•Sterilizing instruments/clean sterilizing equipment.
•Familiar with EMR software
• Various clerical duties including patient scheduling
Pin Com, Inc. - Charlotte, North Carolina August 2013 – September 2014
•Completing closeout packages for T-Mobile, AT&T, Sprint & Verizon tower sites
Falcon Peak Networks - Denver, Colorado October 2012 – July 2013
•Installing directional antenna systems/radios for tower projects
•Complete closeout packages for T-Mobile & Sprint tower sites
•Fiber testing
•Inventory
•Organize pick up for site material
•Provide daily reports regarding production.
Florida Mortuary Crematory & Shipping Services - Tampa, Florida April 2007 – June 2012
•Clerical trainer
• Receive calls/dispatch for receiving into funeral home care
•Complete necessary documents in a timely manner
•Preparing deceased for services
•Remove & transport
•Service attendant
•Book flights for human remains
•Order product
•Coordinate with families & out of state funeral homes for further arrangements
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