Certified Nursing Assistant
Resume:
Jessica Kidd
Newport, TN *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Newport Post-Acute and Rehabilitation Center - Newport, TN February 2024 to Present
Care for 15-18 residents per shift in skilled nursing facility. Residents ask for me instead of other CNA'S PCA/Caregiver
Wellington Manor Assisted Living - Newport, TN
October 2023 to Present
Care for dementia residents as well as just a few of other assisted living residents. The home is 97% dementia residents.
Collections Specialist and receptionist
Maple Properties - Cleveland, TN
January 2023 to June 2023
Worked alone on the office side of plumbing and HVAC techs as far as uniforms and any checks or cash they collected while on their jobs and also handled their payroll. Was responsible for collections for residential and commercial accounts as well as scheduling. Solutions Specialist
Cricket Wireless - Saint Petersburg, FL
June 2021 to July 2022
Customer service, Cash handling, Setting up new and managing existing customers accounts, troubleshooting customer phones, sales, hosted advertising events. Assistant Manager
Family Dollar - Clearwater, FL
January 2019 to April 2021
Assistant manager duties included customer service. Cash Handling, loss prevention, daily and weekly reports, making schedules for employees, supervising other employees and receiving shipping and freight.
Travel detail Rep
Educational Opportunities Tours, Inc - Mulberry, FL May 2008 to April 2010
Made and adjusted all travel and flight arrangements for overseas holy land tours. Made Itineraries, Customer service and support.
Education
GED
East Bay High School - FL
2004 to 2004
Skills
• Customer support
• Customer service
• Computer skills
• Retail sales
• Technical support
• Direct sales
• Cash Handling
• Microsoft Word
• Account Management
• Sales Management
• Customer Relationship Management
• Store Management Experience
• Help Desk
• Recruiting
• Assistant Manager Experience
• Computer literacy
• Microsoft Excel
• Typing
• Microsoft Outlook
• Communication skills
• Microsoft Office
• Organizational skills
• Loss Prevention
• Payroll (1 year)
• Dispatching (1 year)
• Dementia Care
• Caregiving
• Alzheimer's Care
• Skilled nursing facility (1 year)
Certifications and Licenses
CNA
CPR Certification
State Tested Nursing Assistant
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service fit — Proficient
September 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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