Customer Service Property Management
Resume:
HOUSTON, TX
Houston, TX
HOUSTON, TX
Houston, TX
JUVERIA FATIMA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Skills
Operational Reporting
New Hire Training
Customer Service
Background in Lease Management
Resident Relations
Data Entry
Client Relations
Experience
Assistant Leasing Manager
Catalina Apartments
Oversaw daily operations, maintenance and administration of various properties. Resolved maintenance issues reported by tenants in a timely manner. Trained staff on compliance, policies and procedures to maximize success. Managed day-to-day activities involving tenants, subcontractors and property management. Collaborated closely with the Property Manager to coordinate maintenance requests and resolve tenant disputes.
Senior Leasing Agent
Catalina Apartments
Maintained accurate records of all leases, renewals, and terminations in the property management software system.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents. Immigration Services Officer
Better Image Photography
Reviewed and analyzed applications, petitions, documents, and other evidence to ensure accuracy. Processed immigrant visa applications in accordance with established procedures and regulations. Provided guidance on completing forms associated with naturalization or adjustment of status processes.
Education and Training
GED
Houston Community College
Languages
English:
Full Professional
Spanish:
Limited
Houston, TX 77099 832-***-**** *********@*****.***
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