Customer Service Project Manager

AREG SIPAN

*** *. ****** ***. #* Glendale, CA ***03 818-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Sipan Enterprises September 2013 – March 2014

Project Manager Glendale, CA

• Monitor project progress and set deadlines.

• Evaluate project performance

• Ensured stakeholder satisfaction

• Take necessary measurements at project sites and ensure materials, additions and demolitions were up to code.

U.S. Bank April 2014 – June 2015

Teller/Universal Banker Glendale, CA

• Addressed Customer complaints and if needed escalated to management

• Handled over 10000 in cash on daily basis

• Interacted with over 200 customers daily, made sure customers were extremely satisfied with our service

• KDS customer service score 100% and awarded Stellar Teller each quarter for outstanding customer service

• Top credit card seller in the district booking up to 6-7 credit cards a week Flanagan Law August 2019 - July 2021

Legal Assistant/Case Manager Glendale,CA

• Filed criminal and civil cases online with the courts.

• Processed criminal and civil motions, transcripts & subpoenas.

• Organized hearings with clients, attorneys, judges, police officers and district attorneys.

• Retrieved case numbers and relevant legal codes and case numbers for case studies and briefs.

• Analyzed and filed civil/criminal cases, filing cases online and within the office and helping win over 250 cases for the firm during my employment

NextHome Grandview June 2023-May 2024

Realtor Glendale,CA

• Licensed real estate agent. CalDRE #02161502

EDUCATION

August 2016- June 2018

SKILLSET

• Financial & Legal Experience, typing 90 wpm, multitasked during high pressure situations within every position.

• Management Orientated. Organizing, analyzing, discovering and tracking codes, laws and cases effectively.

• Experienced in word, excel, various emails softwares, outlook and powerpoint.

• Fluent Armenian, Rudimentary Spanish/Russian

• Credentialed in Adult and Pediatric First Aid/CPR/AED COMMUNITY EXPERIENCE

• Armenian Lighthouse Federation - Annual fundraiser for clothes and canned goods being shipped to struggling villages in Armenia.

• Los Angeles Mission Homeless Shelter volunteer, tutoring homeless children and providing aid to families in need.

• New Mard Society - Donating high quality clothing for impoverished citizens who cannot afford proper clothing or work attire.

University of California, Santa Barbara, CA

• B.A. in Ethics & Public Policy, Minor in

Professional Writing.

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