Technical Support Desktop
Resume:
Contact details:
Ali Mohammed
Bloomingdale. Il, 60108
***.**************@*****.***
Work Experience:
Professional Experience Summary
Certifications and Licenses
Desktop Support (Undergraduate)
Professional Certificate for the completion in Desktop Support
From University of Phoenix in 2018
Basic Computer Skills: PC — Proficient
Performing basic computer operations, navigating a Windows OS, and troubleshooting common
computer problems.
Technical Support — Completed
Performing software, hardware, and network operations
Technical support: Customer situations
Responding to technical support situations with sensitivity
TECHNICAL EXPERTISE:
Installation: All kinds of hardware (Branded and non-branded),
Imaging, Deployment and Updating computers, IPads, IPods, build
servers using Ghost, and PXE, Network through client server.
Troubleshooting: Failure identification, desktop/laptop/printer
break-fix, servers and workstations Management. Troubleshoot end
user desktop issues with Windows and printer technology. Educate
and set up new users, including imaging, new hardware.
User Account Management and Training Active directory Customer Service /
CRM, Imaging desktops or laptops with SCCM 2012. Support with the
Microsoft Office suite with an emphasis on Outlook support within
an Office 365.
•Having 3 years of experience administering/implementing SharePoint based solution using App Model, OOB & 3rd party tools & features. creating sites and giving permissions to users as per thier designations. giving support to Sharepoint end users aswell.
•Scripted several PowerShell scripts for migrations, automating tasks and jobs.
•Solid experience with the entire SDLC phases and methodologies using Agile and waterfall
•Excellent communication and documentation skills.
•Experience in working with team, gathering and documentation.
•Experience with all phases of software development life cycle (SDLC) and project methodologies.
•Hands-on experience in using JIRA as a defect tracking tool.
•Expert experience in installing, administering, migrating, and maintaining of SharePoint farms.
Education:
Bachelor of Science - 2003
Technical Skills:
Work Experience
Company name: Ally Financial, Detroit, MI May 2022 to Present
Position: SharePoint Administrator
Environment: SharePoint Online
•Implemented SharePoint OOB navigation, Hub site associations, Home Page design.
• Developed PowerShell script for migration, health check and automating processes.
•Exchange/Office 365 support, maintenance, administration (group policy, permissions, account provisioning).
•Worked and resolved SharePoint, Office 365 tickets raised by users on a daily basis.
•Created PowerShell scripts to maintaining newly created lists and libraries.
Company name: Ernst & Young, Chicago, IL July 2021 to April 2022
Position: SharePoint Administrator
Environment: SharePoint Online SharePoint 2013/2019, Office 365.
•Worked on the Service Now Tickets.
•Executed and Managed O365 migration from SharePoint 2013/2019, network drives.
•Implemented SharePoint OOB navigation, Hub site associations, Home Page design.
•Converted SP 2010 email enabled library on SharePoint online.
•Actively managing Office365 Enterprise E3 cloud portals, user's security and access, and OneDrive Business content migrations, configured Office Web Application Services OWA for Outlook Office 2013 integration.
•Worked and fixed the issue for site.
•Solved the Migration issues.
•Worked on SharePoint Out of Box Features.
•Made extensive use of JavaScript client-side object model, Angular to customize pages, web parts in SharePoint 2013.
•Responsible for requirement gathering, documentation and for creating various functional and technical documents.
•Created PowerShell script to selectively migrate documents to various lists and libraries.
•Created PowerShell scripts to maintaining newly created lists and libraries.
•Worked in custom action which is deployed to SharePoint ribbon.
•Client interaction to connect via teams to replicate and resolve the issues.
•Configured Search, User Profile and Managed Metadata service along with other productivity services.
•Migrated content types form SharePoint On-premises environment to SharePoint Online.
•Responsible for developing and managing the budget for EY’s SharePoint Platform Services organization.
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