Customer Service Olive Branch

Myesha Jones

Memphis, TN ***** 901-***-**** *********@*****.***

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Online-Based Education

Competitive and Consumer Market Analysis

[Type] Technique Training

Presentations and Demonstrations

Materials Organization

Leadership Development

Orientation and Onboarding

Public Speaking

Company Policies and Procedures

Course Development

Program Management

Planning and Coordination

Student Engagement

Lesson Planning

Program Monitoring and Tracking

Maintenance and Repair

System Installations

Proficient in [Software]

Quantitative Skills

Experience in Leadership

Improvement Plan Knowledge

Critical Thinking

Flexible Schedule

Friendly, Positive Attitude

PPE Use

Maintenance & Repair

Team Building

Microsoft Office

Active Listening

Organizational Skills

Basic Math

Problem Resolution

Training & Development

Customer Service

Conflict Resolution

Relationship Building

Computer Skills

Planning & Organizing

Supervision & Leadership

First Aid/CPR

People Skills

Team Management

Good Work Ethic

Experience

TRAINER 06/2022 - 12/2022

Sephora Warehouse - Olive Branch, MS

Trained newly hired top talent to fill key positions and maximize productivity. Provided constructive feedback and positive reinforcement to keep trainees motivated. Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks. Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Conducted training classes for employees on features and operation of products, client tools and processes. Monitored training effectiveness through observation and metrics analysis. FORKLIFT OPERATOR 06/2022 - 12/2022

Sephora Warehouse - Olive Branch, MS

Maneuvered forklift over and around loaded pallets, boxes and other materials. Maintained current forklift training and certification as required by company policies. Communicated with supervisor and other warehouse staff to coordinate work. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Inspected lifts before use to prevent damage to goods. Transported material to correct locations and documented inventory changes. Used handheld scanners for warehouse management system compliance. Packaged, labeled and tagged goods before transfer. Operated power material handling equipment to accurately select and palletize loads. Prepared finished stock for shipment by identifying, pulling and packing product. Maintained yard appearance, keeping ground clean and clear. Secured loads on pallets to minimize damage and worker injuries. Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas. PICKER 06/2022 - 12/2022

Sephora Warehouse - Olive Branch, MS

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Fulfilled orders quickly to accomplish challenging daily objectives. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Selected products and items from shelves and pallets for customer orders. Pulled and packed product using various tools and equipment to meet order goals. Cleaned and organized aisles, work stations and floors to promote operational productivity. PACKER 06/2022 - 12/2022

Sephora Warehouse - Olive Branch, MS

Assembled customer orders from stock and packed items in boxes. Verified labels for appropriate order numbers and item specifications. Assembled cartons, crates and containers to prepare for shipping. Loaded and unloaded items from machines, carts and dollies. Measured, weighed and counted products and materials. Loaded materials and products into package processing equipment. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. SHIPPING COORDINATOR 06/2022 - 12/2022

Sephora Warehouse - Olive Branch, MS

Compared shipment contents with paperwork to support inventory accuracy and records management. Organized storage areas to maximize movement and minimize labor. Directed warehouse team in stocking merchandise, pulling orders and setting up loads. Prepared accurate shipping orders and bills of lading to direct and route materials. Compared shipping routes or methods to determine least environmental impact. Used vendor knowledge to determine shipping procedures, routes and rates. Determined shipping methods, routes or rates for materials to be shipped. Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items. Delivered or routed materials to departments using handtruck, conveyor or sorting bins. FORKLIFT DRIVER 06/2021 - 12/2021

DHL Supply Chain - Memphis, TN

Transported, loaded, unloaded and stacked materials. Picked orders from storage, wrapped and staged for shipments. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Conducted regular inspection of forklift to support safe operation. Loaded items to maximize work efficiency.

Used loaders, hand trucks, forklifts and cranes.

Prepared finished stock for shipment by identifying, pulling and packing product. Operated power material handling equipment to accurately select and palletize loads. Used handheld scanners for warehouse management system compliance. Reported safety and quality issues to management.

FILLING MACHINE OPERATOR 11/2017 - 02/2018

Brentwood warehouse - Walls, MS

Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.

Changed equipment over to new product.

Executed quality assurance to reduce issues and exceed client expectations for optimal profitability. Attached labels to packaged items or stenciled information on containers. Removed damaged or inferior materials to prepare products for packaging. Cleared machine jams to reset malfunctions for production line. Wrapped protective material around each product and packed items into cartons. Assigned tasks to employees and monitored productivity, performance and task completion. Monitored production line for jams, pile-ups or glue not adhering properly. Met or exceeded target for on-time customer shipments. Education and Training

Rosa Fort High School - Tunica, MS High School Diploma 05/2017

Accomplishments

Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations. Promoted from picking to specialist, in less than 12-months. Led team to achieve goals, earning recognition from upper management and financial reward. Certifications

Licensed Forklift - 2017

Warehouse Training - 2022

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