Call Center Service Representative

Karen Dietz

208-***-****

***********@*****.***

EXPERIENCE

Access 2 Care: Boise Idaho

Call center agent

Transportation facilitator for government subsidized medical appointments.

Coordinated medical transportation.

Implemented the maintenance of security measures related to HIPPA compliance.

Sykes: Boise Idaho

Account Coordinator

Coordinated account information.

Acquisitioned financial records and coordinated government disaster relief funds.

Champaign Telephone Company: Illinois

Customer service representative

Allocated locations for substitute teachers for the local school district.

Ascertained and requisitioned supply orders.

Dispatched calls for end-of-life arrangements.

Dispatched calls for the local crisis line.

Wagner Communications: Dispatcher

Danville Illinois

Dispatched calls for emergency personal.

Dispatched calls for end-of-life arrangements

Dispatched calls for the local crisis line.

Education

Parkland College

2002 - 2008

Associates

Danville Area Community College (DACC)

2000-2002

Certified Nursing Assistance Degree

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SKILLS

Great with people, detail oriented, unflappable in crisis situations due to previous employment and disposition, have excellent oral and written communication, able to work independently, good organizational skills.

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