Service Representative Customer
Resume:
KRISTIN
MIDDLETON
**********@*****.***
Sapulpa, Oklahoma 74066
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Duck Creek Casino - Vault clerk
Beggs, Ok • 10/2019 - 06/2023
Duck Creek Casino - EVS
Beggs, Ok • 10/2019 - 06/2023
Duck Creek Casino - Customer Service Representative Beggs, ok • 10/2019 - 06/2023
WORK HISTORY
Improved efficiency by organizing and maintaining the vault according to company standards.
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Ensured accurate record keeping through meticulous documentation of all vault transactions.
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Updated, corrected and filed documentation for bank records and compliance purposes.
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Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
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Supported internal audit teams in conducting periodic reviews of the vault''s records, processes, and controls for compliance purposes.
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Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
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Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
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Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
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Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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• Updated account information to maintain customer records.
• Maintained up-to-date knowledge of product and service changes. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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SKILLS
• Teamwork and Collaboration
Passionate about learning and
committed to continual
improvement.
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Worked flexible hours across
night, weekend, and holiday
shifts.
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Proved successful working within
tight deadlines and a fast-paced
environment.
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College of Muscogee Nation
Okmulgee, Ok • 05/2018
Associates Degree : Tribal Services
Community Care College
Tulsa, Ok • 09/2019
Certification In Medical Billing And
Coding : Health Information
Management Or Health Care
Administration
EDUCATION
Completed the medical program
in Tribal Services.
•
Completed professional
development in Medical Billing
And Coding
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CERTIFICATIONS
Medical Billing and Coding
Certificate
•
River Spirit Casino Resort - Guest Room Attendant
Tulsa, Ok • 06/2018 - 02/2019
Mounds public library (summer youth program) - Library Assistant Mounds • 06/2014 - 07/2014
Enhanced guest satisfaction by providing thorough and timely room cleaning services.
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Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
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Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
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Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
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Replenished guest room water glasses, toiletries, and paper products.
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• Washed and cleaned windows and mirrors.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
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Responded to guest requests for assistance, toiletries, and personal care items.
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• Changed bed linens and collected soiled linens for cleaning.
• Restocked cleaning storage cabinets, carts and baskets for easy use. Streamlined library operations by assisting in the accurate cataloging and organization of materials.
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Strengthened relationships with local schools through targeted outreach efforts promoting library programs and resources.
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Handled check-in and check-out process of library books and materials at circulation desk.
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Stayed up-to-date on library policies and procedures to smoothly enforce standards.
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Organized library shelves, materials and equipment in clear, alphabetized order.
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• Managed library materials for accurate record-keeping. ACCOMPLISHMENTS
Graduated from creek nation college while taking care of 2 children and working full time. Earned an Associates degree.
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• Accomplished a 11 month certification in Medical Billing and Coding.
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