Technical Support Security Clearance

Scott C. Smith

*** ******** ****** ******, ** ***20

706-***-**** *****@******.***

Skills Summary

Highly knowledgeable and reliable IT Management Professional with extensive experience in managing technical support and systems administration operations. Proven abilities in cost control, process improvement, and seamless technology integration. Skilled in collaborating effectively with vendors and staff on all organizational levels to reliably deliver solutions that meet business and technical requirements. Continually searching for ways to increase efficiency, security, performance, and end user satisfaction.

Education

Certificate in Computer Networking, Dalton State College, 2009, 3.5 GPA and Dean’s List

Dalton High School Graduate, 1992

Certifications

P.C. Maintenance & Trouble Shooting from Cisco Systems

Microsoft Microcomputer Operating Systems

A+ Certification

NERC Security Clearance

Professional Experience

Distribution Technician lv 1

TRC Consulting, Douglasville, Ga July 2023 to Present

In the role of distribution tech, I was responsible for inventorying company attachments to

various electric companies power poles. I was also trained in the use of Katapult GPS mapping

systems to measure and map pole placement along with companies attached to the pole.

Service Technician lv 2

Covenant Logistics, Chattanooga, Tn March 2021 to July 2023

As a 2nd tier technician on the service desk, I act as an escalation point for the 1st tier techs. In this position I provide troubleshooting assistance for our end users. Another faucet of my position is procuring equipment for the whole company, dealing with outside vendors, accepting and reviewing bids and submitting to our payroll dept for payment. I am also responsible for asset tracking as well as configuration and deployment.

Owner of S&S Winding March 2018 to Present

As the owner of S&S Winding, I manufacture a proprietary pickup for the electric guitar as well

as having a patent for a different type of guitar pickup. All of my pickups are entirely made by hand so each pickup is truly unique.

https://bipolarpickups.com/

Deployment Technician

Shaw Industries, Dalton, Ga June 2018 to April 2020

In this role I was responsible for replacing end of life computers in Shaw’s manufacturing facilities as well as in the personnel offices. When between plants, I would work trouble tickets and assist fellow technicians in providing remote customer support. I was also instrumental in creating P to V images for mission critical machines.

Voice Technician May 2017 to June 2018

Windstream, Dalton, Ga

I provide Tier 2 technical support to agents in the field that are cutting over customers from one

switch to another. Also, I configure and provision Cailex and Adtran switches before deployment and trouble shoot line issues after installation and turn up.

Field Services Engineer April 2016 to May 2017

Doteco, Inc., Dalton, GA

I provide remote technical support to customers as well as worldwide on site technical support. Also, I built and maintain a database of our current and past customers, support all computers and network in the office, sourced and implemented our cloud backup system, and I assist in the sales of spare parts to U.S. customers.

IT Support Manager September 2010 to April 2016

CBL & Associates Properties, Inc., Chattanooga, TN

Supervised a team of technicians overseeing hardware and software technical support for 800+ end users in the home office, field offices, and various properties scattered throughout the contiguous United States. Responsibilities included serving as a point of escalation and center of expertise, helping to design and implement the Help Desk Software, competing server maintenance at property level, and asset management, procurement and planning. I dealt with outside vendor such as CDW and Lenovo.I previously served as a Hardware Technician at CBL and most of those tasks were carried forward into the promotion to IT Support Manager. As Hardware Technician, I provided support for 800+ end users, home office and in the field, with regards to Windows XP, upgraded now to Windows 7, and Apple workstations, laptops, scanners, printers, Telecom, audio visual, software and remote support. I also built, installed and supported PCs and printers, standardized workstation builds, lowered service requests, assisted in creating policies for appropriate software usage, traveled to help with installs, deployment and troubleshooting, applied patches in accordance with company policy, diagnosed hardware, software and networking issues, and Troubleshooting of PC’s, laptops and mobile devices. Additionally, I was instrumental in the implementation of Mobile

Device Manager for iOS and Android devices, created an imaging system and policies for the 1000 user Windows 7 roll out and upgrade, maintained the Windows file servers’ network, wrote visual basic to automate certain tasks, configured and tested any new hardware or software.

Network Support & Systems Technician October 2007 to September 2010

Tennessee Valley Authority, Chattanooga, TN

I was a member of the LAN Refresh Team, installed and maintained switches and routers, worked with HP’s service desk to resolve issues, performed network troubleshooting, wrote router and switch configuration, and UPS management.

Tech Support May 2006 to October 2007

Dalton State College, Dalton, GA

I was responsible for installation and troubleshooting of faculty computers, maintaining printer networks and server images, and implementation of new math lab.

Tech Support February 2005 to January 2006

Leaping Liz’s Laptop, Dalton, GA

I replaced and/or repaired DC power jacks, preformed board-level repairs (capacitor replacement), as well as virus removal and operating system reinstallation.

References

Audra Duffy 706-***-****

Mark Epperson, Project Manager, CBL 423-***-****

Loretta Dills, Office Manager, Doteco Inc. 706-***-****

Justin Gibson, Deployment Supervisor, Shaw Industries 706-***-****

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