High Point Human Resource

Sheqwana Dunlap

Human Resource Professional

336-***-**** *********@*****.***

Professional Summary

Self-motivated and goal-oriented professional with extensive knowledge of human resources management principles, employee relations, labor laws, and employment laws. Proven ability to improve employee performance and promote a positive workplace environment. Adept at researching and implementing solutions to complex HR issues and providing strategic HR management support to leadership.

Education:

Certification in Human Resource Management

Guilford Technical Community College, Jamestown, NC May 2024

Bachelor of Science in Human Relations

Minor in Business Administration

High Point University, High Point, NC May 2010

Key Skills

HR Policy Development and Implementation

Recruitment and Onboarding

Employee Relations and Retention

Compliance and Labor Law Knowledge

Training and Development

Multitasking and Time Management

Effective Communication with All Management Levels

Confidentiality and Data Management

Professional Experience

Customer Service Representative

High Point ABC, High Point, NC May 2022 – Present

Educate customers on product selections to enhance their experience.

Manage and balance cash drawers, ensuring accuracy and security.

Complete end-of-day sales reports and secure cash per safety protocols.

Provide tailored customer service and meet diverse needs.

Oversee product availability and conduct inventory audits.

Process inventory for merchandise and maintain balanced audit sheets.

Service Coordinator

High Point Country Club, High Point, NC June 1998 – March 2020

Designed and implemented employee incentive programs to boost satisfaction and productivity.

Developed and led training sessions for employees, enhancing their efficiency.

Engaged with customers, providing product suggestions and monitoring service quality.

Generated daily accounting reports, managing sales, receipts, and balances.

Communicated organizational goals effectively to employees and customers.

Maintained detailed personnel, accounting, and inventory records.

Achievements and Volunteer Work

Member of Student Human Relations National Honor Society, Alpha Delta Omega (Alpha Psi Chapter)

Recipient of Volunteer of the Year at Macedonia Resource Community Center

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