Administrative Assistant Customer Service

LATISHA PRESTON

951-***-**** **************@*****.*** Fontana, Ca

(Remote-Hybrid) ADMINISTRATIVE ASSISTANT

Scheduling Staffing & Recruiting Operations

Creative administrative professional with 5+ years of experience providing advanced support to senior leadership within the healthcare and education industries. Motivated problem solver with excellent written and verbal communication skills. Team leader overseeing executive support, scheduling, human resources, recruiting, and project management within onsite and distributed environments.

KEY SKILLS

Email & Mail Management Team Projects Process Improvement Daily Operations Calls & Chats

Customer Service Travel & Logistics Recruitment Coordination Performance Feedback Payroll

Healthcare Collaboration Research Time Management Communication Team Support

PROFESSIONAL EXPERIENCE

LOMA LINDA MEDICAL CENTER

Senior Administrative Assistant 2017–2022

Support senior level department heads and 4 additional faculty program directors with administrative tasks and projects. Supervise clerical and administrative support staff of 2 and measure performance feedback. Assistant to Chair of the Respiratory Care Department in School of Allied Health.

Provided advanced level administrative support including, PowerPoint presentations, calendar maintenance, telephones, records, minutes, correspondence, filing, and faxing.

Oversaw student course schedule and audits each quarter for scheduled edits. Assisted students with registration issues, student holds and overrides.

Coordinated annual project for OSAKA Japanese engineering students and graduation document processing.

Processed teaching contracts through faculty management system.

KAISER PERMANENTE

Call Center Member Services Representative (Contract) 2017

Answered multi-line phone system to assist members in obtaining medical records and sending records as requested by patient. Provided customer service for multi-state organization. Communicated remotely with supervisors via Skype for business issues.

Recognized by leadership for customer service and handling of escalated calls while achieving call center goals of at least 1 call every 5 minutes.

Navigated internal computer operations systems to assist members with Medicare and individual payments, insurance benefits, passwords, and prescription refill requests.

Reconciled billing questions and disputes and collaborated with quality management to resolve escalated issues.

ALTA HOME CARE

Administrative Assistant Staffing Coordinator Personal Assistant 2015–2017

Hired as healthcare staffing coordinator to respond to requests for client services, schedule caregivers, and data entry. Led administrative office functions including payroll, filing, records maintenance, and credentials to ensure smooth operations. Answered phones, collected financial information and payments, and insurance authorizations. Promoted through a series of increased responsibilities.

Worked with operations team in hands-on role to efficiently carry out administrative tasks and projects and efficiently run daily operations.

Led recruitment coordination for new employees through walk in and online referrals. Researched background information and oversaw testing prior to hire. Processed timecards.

Stepped in to provide home care during staffing shortage to ensure continuity of care. Used previous education and clinical experience with hands on care management to provide care.

Broadened expertise and responsibilities through multiple administrative and healthcare roles across the organization.

SPECIAL HEARTS PERSONAL CARE SERVICES

Remote Staffing Coordinator On Call Provider 2010–2015

Oversaw administrative and operational functions, scheduled patients and providers, coordinated employee schedules, hired and recruited, processed accounts payable and accounts receivable. Collaborated with care providers and clients to determine level of customer service and care.

Scheduled care provider with matched patients to ensure quality service.

Filed correspondence, faxed, copied, scanned information, retrieved, distributed, and posted mail, scheduled appointments, answered calls and responded to voice mail, collected and recorded financial transactions.

~Additional Career Experience as Healthcare Staffing Coordinator and Scheduling Team Lead~

EDUCATION & CERTIFICATIONS

Psychiatric Technician Program (20 Units)–Mt. San Antonio Community College

Medical Terminology– Mt. San Antonio Community College

CNA Training–Mt. San Antonio Community College

Medical Billing Certification–California Paramedical and Technical College

Healthcare Provider CPR and First Aid Certification–Center for Healthcare Education.

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