Case Manager Customer Service
Resume:
Susan Kossar
California, PA 15419
***************@*****.***
Objective
To obtain a position with a reputable company where I can contribute my skills and gain experience. I am seeking growth opportunities with job stability. I am a team player and a fast learner.
Experience
2023-Present Case Manager
Life’sWork of Western Pennsylvania
Working with families who are involved with Children, Youth & Families.
Researching local resources and assisting families in need of those resources.
2007-2023 Senior Customer Advocacy Specialist
Merrill Lynch/Bank of America
Senior level customer complaint resolving. Receiving escalated written and oral
complaints. Researching the complaint, gaining facts, problem solving and
conflict resolution. Providing written responses to customers and compliance
agencies.
Education
2005 Bachelor of Arts
California University of Pennsylvania
2001 Diploma – Cosmetology Teacher
Pittsburgh Beauty Academy
1997 Associate – Funeral Service and Embalming
Pittsburgh Institute of Mortuary Science
Skills
Problem Solving, Conflict Resolutions, Research Specialist, Customer Service,
Communication, Organization
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