Account Executive Customer Service

JONARDY ANIL

**** ****** ********** ** *** **** Macon, GA 31210 · 518-***-****

*********@*****.*** · 518-***-****

EXPERIENCE

OCTOBER 2022-CURRENT

ACCOUNT EXECUTIVE, INSIGHT

Creating and executing sales plans to achieve or surpass quarterly sales quota

Identifying, progressing and closing the sales of products

Demonstrating products in-person or online

Forecasting weekly, monthly and annual sales whilst developing a reliable pipeline

Coordinating with the operations and IT departments to resolve tech issues and improve customer experience

Closing customer contracts and generating new sales

Attending promotions, roadshows and summits to educate customers about the company’s products or services

Communicating with clients to understand their needs and to gather product or service feedback

Evaluating opportunities to enhance sales, customer satisfaction and retention

Exceeding quarterly quotas by 15%

OCTOBER 2021 – MARCH 2023

MOBILE EXPERT, T-MOBILE

Greet customers upon arrival and provide exceptional customer service, using open ended questions to identify unique customer needs to offer tailored solutions

Exceed monthly sales quotas of opening 15 new accounts to fulfill store targets while meeting personal commission goals, in addition to tracking inventory and upselling the latest products/services

Offer technical support and troubleshooting assistance for Android and IOS devices

Operate as key holder by following proper opening and closing store procedures; assisting with new hire training as needed

SEPTEMBER 2015 – JUNE 2020

LEAD RETAIL CONSULTANT, Sprint

Functioned as an assistant manager by completing paperwork, importing numbers, and handling cash deposits upwards of $5,000

Guided new hires towards closing their personal sales by answering questions and modeling the sales process for them

Deescalated customer conflicts while maintaining professionalism and aiming for customer satisfaction

Provided training resources and encouraged team members to reach their fullest earning potential

EDUCATION

MAY 2022

BACHELOR OF ARTS, Suny Delhi

Business Administration and Information Management

SKILLS

Bilingual: Fluent in Spanish and English

Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook)

Software Navigation: Salesforce, SQL, Workday, Kronos

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