Customer Service Special Projects

DP

DELIA PASILLAS

***********@*****.*** 909-***-**** Colton, California 92324

Breakroom Equipment

Work Orders

Special Projects

Alarm Systems

Equipment Set up

Training & Development

First Aid/CPR

Planning & Organizing

Friendly, Positive Attitude

Supervision & Leadership

Fluent in Spanish

Microsoft Office

Customer Service

People Skills

Active Listening

Organizational Skills

Flexible Schedule

Reliable & Trustworthy

Problem Resolution

Chaffey Joint Union School District

Ontario, CA

Facilities Assistant

10/2011 - 02/2023

Performed janitorial, sweeping, mopping, trash removal and cleaning duties.

Worked with facility personnel to develop evacuation plans, emergency procedures and testing initiatives.

Conducted regular inspections on building systems to verify proper operating conditions.

Checked common areas and conference rooms regularly to verify cleanliness and order.

Oversaw vendor-provided building, janitorial, pest control and landscaping services.

Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.

Managed system work orders by distributing assignments and closing out completed work after walk-throughs.

Assembled and arranged conference and facility equipment in designated rooms per event requirements.

Tracked inventory of cleaning products and materials to maintain optimum supply levels.

Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans. Prepared for emergencies by creating building evacuation action plans. Responded to space rental inquiries from phone, web or walk-in customers.

Responded to facility inquiries and complaints promptly to take corrective action for verified problems.

Fresh N Easy Moreno Valley, CA

Order Selector

09/2010 - 10/2011

Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Used handheld scanners to key in data for packages. Prepared products for packaging and shipping according to company Skills

Experience

specifications.

Used RF scanner to pick items from bins and complete orders. Attended company safety meetings to maintain knowledge of new and important information.

Unloaded merchandise from delivery trucks quickly and efficiently. Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Selected products and items from shelves and pallets for customer orders. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Cleaned and organized aisles, work stations and floors to promote operational productivity.

Achieved productivity and accuracy standards to meet company guidelines.

Carried or transported orders to shipping locations or delivery platforms with material handling equipment.

Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.

Limited damage to products and orders by using care when choosing items.

Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Labeled boxes and placed in outbound collection areas. Pomona High School Pomona, CA

High School Diploma

06/1996

Spanish:

Professional

Education and Training

Languages

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