Customer Service Care
Resume:
Nyasia Royal-goins
Lauderdale Lakes, FL *****
************@*****.***
Looking for A welcoming company that’ll allow me to grow as the company grows. Authorized to work in the US for any employer
Work Experience
Retention manager /customer care
Choice Home Warranty-Sawgrass, FL
August 2022 to December 2023
De-escalated dissatisfied customers, Resold The value of the policy while saving the company thousands of dollars.
Sales Associate
ISG, Infinity Sales Group-Boca Raton, FL
October 2021 to June 2022
I assisted with Setting new customers up with high speed internet while also educating the benefits of home security to customer whom own their home.
Fort Lift Operator
Walmart Distribution-Williamsburg Village, VA
October 2018 to August 2021
I assisted with loading and unloading shipping and receiving docks. While also taking pallets to its designated isles.
Customer Service
Dominion Energy-Hampton, VA
April 2015 to September 2019
Assisting customer’s with start, stop and transferring services Education
GED
Campus at lee - Hampton, VA
October 2013 to November 2013
Skills
• Upselling
• Load & unload
• Salesforce
• Negotiation
• Machining
• Materials handling
• CRM Software
• Account Management
• Cold Calling
• Forklift
• Freight
• Customer service
• Sales
• Inside Sales
• Hospitality
• Hotel experience
• Restaurant experience
• Typing
• Sales management
• Account management
• Inside sales
• Telemarketing
• Front desk
• Communication skills
• Microsoft Office
• English
• Quality control
• Laboratory experience
• Scientific research
Certifications and Licenses
Driver's License
Forklift Certification
Pallet Jack Certification
Licensed Clinical Social Worker
LMSW
LSW
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