Customer Service Data Analysis

Valeria Coronal

**** ********* ***, ******* *****, FL 33073 ***************@*****.*** 954-***-****

Objective

Detail-oriented professional with extensive experience in planning and coordinating production floor activities, adept at optimizing workflows and ensuring efficiency. Proficient in Excel for data analysis and reporting. Skilled in customer service, excelling in addressing inquiries and resolving issues promptly. Seeking a position where I can leverage my skills and experience to contribute to operational excellence and customer satisfaction.

Education

Broward College

Nursing, Concentration (What type of nursing?), GPA (GPA is optional only place if very good.)

Graduation Date:

Coursework: (This is optional, only add relevant coursework for the job you are applying for. Also add any awards and honors)

High School

City, State

Graduation Date

(Optional include GPA, SAT/ACT scores, or academic honors an employer may want to know)

Experience

The Shade Store

Pompano Beach, FL

June 21, 2021 – Present

Production Support Coordinator

(November 15, 2023 – Present)

Led the development and implementation of a comprehensive Standard Operating Procedure (SOP) for planning and batching customer orders in the production environment.

Conducted regular meetings with cross-functional teams to review production performance, address issues, and implement corrective actions.

Communicated production schedules and priorities to production teams and ensured alignment with overall production objectives.

Adjusted production schedules as needed to accommodate changes in demand, material availability, or production capacity.

Collaborated with both Shipping and Parts Fulfillment departments to support processing outgoing shipments according to company procedures and standards.

oPicked, packed, and prepared orders for shipment, ensuring accuracy and timeliness.

oUtilized shipping software and equipment to generate shipping labels and track packages.

oCommunicated with carriers and freight companies to arrange pickups and deliveries.

Production Support Associate

(January 18, 2022 – November 15, 2023)

Collaborate with the production manager to develop production schedules and prioritize orders based on customer demands and available resources.

Monitor and analyze production data to identify bottlenecks, inefficiencies, and opportunities for process improvement.

Coordinate with other departments, such as sales and customer service, to ensure smooth communication and alignment in production planning.

Utilize computer skills to navigate production software, inventory management systems, and shipment tracking tools.

Customer Service Data Entry

(June 21, 2021 – January 18, 2022)

Responded to customer inquiries via phone, email, and in-person interactions.

Entered customer orders and inquiries into the database with accuracy and efficiency.

Collaborated with other departments to ensure timely resolution of customer issues.

Entered and updated customer information in the database.

Coordinated with warehouse and shipping teams to ensure timely order fulfillment.

Collaborated with Production and Warehouse departments to support quarterly and year-end inventories.

Additional Experience

Checkers

City, State

August 2020 – May 2021

Crew Member

Prepared food items according to Checkers' standards and recipes, ensuring high-quality products.

Operated the cash register and handled transactions accurately, providing customers with appropriate change.

Demonstrated excellent communication and interpersonal skills to interact with customers in a friendly and professional manner.

Displayed flexibility to work in a fast-paced environment and handle multiple tasks simultaneously.

Kids Fairyland

City, State

September 2019 - July 2020)

Party Entertainer

Conduct entertaining and age-appropriate shows, including magic shows, puppet shows, storytelling, or interactive performances.

Engage children in various activities, such as games, face painting, balloon twisting, arts and crafts, and dancing in both English and Spanish.

Skills

Production Coordination

Workflow Optimization

Data Analysis and Reporting (Excel)

Customer Service

Shipping Procedures

Inventory Management

Computer Skills

Training and Development

Multilingual (English, Spanish)

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