Customer Service Rep

**/**** - ******* **********

People Ready, Omaha, NE

Assist Cafeteria staff with daily tasks. Clean dishes and help with cleaning the kitchen area. Prepare and help dispense food to the children and the staff. Keep track of chemicals needed to keep the kitchen safe and sanitized. 03/2023 - 07/2023 Lead Bartender

4 points by Sheraton, Omaha, NE

Provide alcoholic and non-alcoholic drinks to guests as well as cook and take orders for food. Maintain a pleasant and upbeat environment for all patrons. Guests and Crew members alike. Cash handling, Salt POS system used, keeping track of tabs from customers. Cleaning and other misc duties as well. 04/2021 - 10/2022 Bartender

Omaha Embassy Suites, Omaha, NE

Prepared alcoholic and non-alcoholic beverages for our guests. Used MICROS system for processing payments. Trained and supervised new employees. Took and entered room service orders for our guests. Daily paper work done for management staff. Cash handling performed daily. Counted inventory. Changed Kegs. Misc duties as needed.

12/2019 - 03/2020 Liberty Tavern Server

Hilton Garden Inn Omaha Downtown, Nashville, TN

Serve food and beverages to customers in the lounge area or in the restaurant. Provide a quality customer service experience to all guests. Use of Micros POS system. Keep track of daily specials, including food and beverages. Cash handling and use of Credit Card reading machine.

03/2015 - 10/2019 Hospitality Aide

Omaha Workstaffing, Omaha, NE

I bar tended and served food at banquets venues across the city of Omaha,NE, as well as some venues in IA.

10/2017 - 08/2018 Instant Return Rep

Hertz, Omaha, NE

Use tablet to enter customer information to determine amount customer is going to be charged. Look over vehicles being returned to determine if there is any damage to the vehicle. Interact with customers and provide excellent customer service while performing assigned duties.

01/2016 - 06/2016 Wait Person

Guckenheimer, omaha, NE

Provide excellent customer service to all customers while either bartending or waiting tables. IPAD and Breadcrumb systems used.

06/2014 - 06/2015 Machine Operator

Snelling & Snelling, OMAHA, NE

DONOVAN JOHNSON

Phone: 402-***-****

Email: *************@*****.***

Employment History

*Machine operator for feed company, forklift driver and assembling and disassembling fitness equipment

*Tape and measure materials, use RF scanner for shipping and receiving

*Clean and prepare a job site, loading and delivering materials and using a variety of tools

*Using blowtorches, levels, lifts, power drill, grinders, saws,pressure washers and water spraying equipment

09/2008 - 05/2014 Waiter Captain

Old Mattress Factory Bar,, None Selected

Duties: • Training new employees regarding the policy and procedures of the establishment • Greet customers, take orders for customers, and accept payments • Overseeing daily duties of the establishment, provide excellent wait service to ensure satisfaction • Delivering food to customers, make menu recommendations, and answering questions and sharing additional information with restaurant patrons • Communicate with customers to resolve complaints

Computer Technology

1 Year of College or a Technical or Vocational School Gateway Electroniccs, Omaha, NE

All Required Courses

High School Diploma

Benson High School, NE

08/2008 Customer Service Specialist

MCC

Review Score Issue for Detailed References. Include your references Education History

Occupational Licenses, Certificates and Training

Detailed References

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