Security Officer Customer Service

Elizabeth Yancy

**** *. ******** #***

Pearland, Texas 77581

Phone: 832-***-****

E-Mail: ************@*****.***

Professional Summary

Diligent Security Officer provides safe and secure environment for employees, vendors and visitors while protecting company assets. Communicates tactfully and uses conflict resolution and mitigation techniques to de-escalate situations. Understands data analysis as it applies to security and other business needs.Attentive Security Officer assesses, analyzes and responds to safety and security incidents. Proficient in use of access control and video management software to protect information, people and property and respond to alarms and threats. Executes customer service tasks to provide critical information and assistance.Observant Security Officer with great observational skills and strong follow-through on suspected infractions. Maintains complete security in [Type] environments with deep commitment to rule enforcement. Trained in weaponry, verbal de-escalation tactics and defensive techniques.Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Skills

Directed individuals through security processes, clearly explaining policies, and procedures.

Monitored security console and handled incoming telephone calls for security-related matters.

Completed regular safety inspections to determine hazards and identify suspicious individuals.

Completed incident reports for management and law enforcement officials. Remained alert and vigilant for suspicious persons, packages and activities. Prohibited access to restricted areas, checking and verifying identification, credentials, and documents.

Examined doors, windows and gates to verify security and proper functioning. Experience

June 2020 to November 2023

Self Employed Houston, Texas

Security Officer

Directed individuals through security processes, clearly explaining policies, and procedures.

Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents.

Prohibited access to restricted areas, checking and verifying identification, credentials, and documents.

Employed tactful and diplomatic communication to interact with diverse populations.

Examined doors, windows and gates to verify security and proper functioning. Leveraged critical thinking to identify and address potential security threats.

Completed regular safety inspections to determine hazards and identify suspicious individuals.

Observed departing personnel to guard against theft of company property. Remained alert and vigilant for suspicious persons, packages and activities. Responded quickly to security alerts, alarms, or requests for investigation. Recognized safety and security hazards on campus to take appropriate corrective actions.

Verified scheduled locking and unlocking of doors and physical entrances to secured buildings.

Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance.

Authorized entrance of approved personnel to secured areas and buildings. December 2016 to June 2020

G4S Secure Solutions Houston, Texas

Security Officer/ Bank protection

Directed individuals through security processes, clearly explaining policies, and procedures.

Observed departing personnel to guard against theft of company property. Prohibited access to restricted areas, checking and verifying identification, credentials, and documents.

Remained alert and vigilant for suspicious persons, packages and activities. Completed regular safety inspections to determine hazards and identify suspicious individuals.

January 2000 to November 2008

Initial Security Houston, Texas

Security Supervisor

Reviewed existing security protocols to detect vulnerabilities and implemented corrective actions.

Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security. Enforced access rules and activity restrictions to best protect assets and personnel.

Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations.

Monitored security and staff activities to identify and eliminate compliance concerns.

Identified and investigated possible security breaches. Education

December 1995 Milby Senior High Houston, Texas

GED

Languages

English - Fluent

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