Data Entry Customer Service
Resume:
CARMEN YOLANDA VARGAS
Bloomington, CA 92316
*********@*****.***
OBJECTIVE A Bilingual Operational Servicing Processor for over 27 years with experience working in a high-pressure and fast-paced professional environment seeking an office position. I am an independent motivated team player aiming to boost efficiency by successfully completing projects and assigned tasks well within their deadlines. SKILLS
o Possess ability to cooperate with others and resolve conflicts in a professional level o Exceptional organizational, multitasking,
o Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
o Data entry skills, 10-key
o Microsoft Office expertise (Word, Excel, Access) WORK EXPERIENCE
Wells Fargo Home Mortgage Inc.-San Bernardino, CA June 1999-June 2022 Loan Servicing Specialist 5
Responsibility for managing risk on lien releases cases
To identify measure, assess, control, and report commensurate within job duties
Handled escalated risk issues that may have caused potential impact with the company’s customers, communities, employees, shareholders, or the company’s itself including its reputation
Deliver clear, transparent, and straightforward practice in providing customers the right offers and products at the right time
Capture and resolved escalated customer complaints accurately which includes requests from senior management, media and Better Business Bureau
Executed lien release documents and send to the appropriate county recorder’s office for recording
Experienced with researching liens and completing the UCC3 forms for both Cooperative Units and Manufactured/Mobile home releases
Worked closely with New York Attorneys for custodial file request and releases
Trained other company sites on processing New York releases and requests
Responsible for updating and completing annual certification for department procedure with management
Responsible for handling incoming fee checks and completing deposit transmittal forms and reports
Maintain Customer satisfaction and Trust objective GE Capital Mortgage Inc.- San Bernardino, CA April 1994-June 1999 Bilingual Customer Service Representative/Research
Answer over 100+ incoming customer calls, provide assistance with questions and customer issues
Assisted on supervisor bilingual calls from customers for highly escalated inquiries
Responsible for handling VA Contract for Deed requests for Quit Claim Deeds
Performed moderate complex research to resolve difficult issues which involves communicating with internal partners in the effort to address the customer's questions
Provided strong customer service to both internal and external customers which includes attorneys and title companies
EDUCATION
John W. North High School
Diploma- 1979
AWARDS AND ACKNOWLEDGEMENTS
Measured success based on results and customer /team satisfaction.
Meet/exceeded department productivity output goals and maintain effective pipeline management routines.
Monthly Performance and compliance at 99.99%
Service Excellence Employee award in 2006,2007,2008,2009, and 2010
Team member of the Month in March 2010, June 2012, and August 2014 LANGUAGES
English
Spanish (fluent in speaking, reading, and writing) Reference’s available upon request
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