UX Designer

Portfolio: www.KaylaWilson.work

Location: Happy Valley, OR, 97086, United States

Summary: A data savvy problem solver with 5 years of professional Product Design experience for complex end-to-end services on in-house design teams, partnering with groups such as Airbnb, Google, and the State of Oregon.

EXPERIENCE

Vacasa, Product Designer II

JUNE 2021 - JUNE 2024

● Handed off designs for engineering, engaging in ongoing conversations about tokenization of existing components to integrate with Airbnb accounts

● Cross-functional collab with the PM and Engineering Manager in addition to managing stakeholders

● Contributed to and maintained the existing design system

● Led and executed all research, using qualitative and quantitative, moderated and unmoderated, attitudinal and behavioral methods

● Improved usability of ticket management process in order to reduce ticket completion times by 20%

● Optimized inspection algorithm generating more 5 star reviews and saving 400 hours of labor, daily

● Built 0 to 1 MVP to test a new service offering that could triple our market reach

● Reduced call times by integrating Twilio Flex (SaaS) into our customer experience desktop workflow SpringML, UX Designer

DEC 2020 - JUNE 2021

● Sole designer, led research, wireframing, prototyping for work with our client, the State of Oregon

● Built a vaccine distribution workflow which included a public facing app and an admin dashboard to reduce the amount of wasted vaccine early in the pandemic; this work helped win an award from Google. GIMM Works, UX Designer

AUG 2018 - MAY 2021

● Digitized the curriculum of an ASL literacy program in order to broaden access to curriculum to others in the deaf community by partnering with Foundations For Literacy

● Created an augmented reality app to help children with autism understand sequential steps

● Built an admin dashboard as part of an app that informed students of leftover catering food to address food insecurity on college campuses

EDUCATION

Boise State University

B.S. GIMM

AUG 2016 - MAY 2021

The College of Innovation and Design offered a unique B.S. which emphasized using emerging technologies (AR/VR) to make the world a better a place

OTHER

Public speaker at

Portland Design Thinkers

Fundraising chair, Society

of Women Engineers

Google award, Public

sector partner of 2020

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