Customer Service Representative
Resume:
CONTACT
Houston, TX *****
**************@*****.***
PROFESSIONAL
SUMMARY
Results-driven Customer Service
Representative with a strong track
record in sales and marketing. Proven
expertise in providing exceptional
customer service and successfully
promoting utility savings programs.
Highly skilled in customer
engagement, program enrollment,
and data analysis. Committed to
meeting goals and delivering
outstanding results. Excels in a
fast-paced, customer-facing
environment. Proficient in Microsoft
Office Suite.
SKILLS
■ Computer Literacy
■ Product Knowledge
■ Customer Retention
■ Payment Processing
■ Adaptability
■ Effective Communication
■ CRM Software Proficiency
■ Conflict Resolution
■ Interpersonal Skills
Customer Satisfaction
Measurement
■
■ Multitasking
■ Appointment Scheduling
■ Attention to Detail
■ Active Listening
■ Customer Education
■ Live Chat Support
■ Positive Attitude
DERICK BULAWAH
EXPERIENCE
Customer Service Representative American Express - Contract - IL, Remote
01/2021 - Present
Conducted high-volume outbound customer calling, leveraging prior sales and telemarketing experience to effectively engage potential customers and promote utility savings programs.
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Utilized Microsoft Office suite extensively for data management, reporting, and presentation purposes, ensuring accuracy and efficiency in program operations.
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Demonstrated flexibility and adaptability by working remotely from a home office, meeting all job requirements and exceeding performance expectations.
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Provided exemplary customer service, addressing customer inquiries and concerns promptly and professionally to maintain high satisfaction levels.
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Contributed to the development and execution of demographically targeted print and digital campaigns, resulting in increased program awareness and participation.
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Collaborated with cross-functional teams to ensure successful implementation and execution of utility programs, fostering a culture of teamwork and accountability.
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Consistently met and exceeded enrollment goals and targets, driving program success and delivering value to both customers and utility partners.
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Customer Service Representative Consumer Credit Union - Contract - Illinois, Remote
09/2017 - 12/2020
Achieved and exceeded enrollment goals and targets, consistently meeting or surpassing performance expectations and driving program success.
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Leveraged sales and marketing skills to effectively promote utility savings programs and recruit eligible customers, resulting in a 25% increase in program enrollment.
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Assisted customers with the enrollment process, ensuring a seamless experience and providing guidance on program eligibility criteria and incentives.
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Conducted data analysis and reporting, generating insights to inform program optimization and improve enrollment outcomes.
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Supported program research and promotion efforts, contributing to the development of targeted campaigns to increase program interest and engagement.
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Demonstrated proficiency in Microsoft Office suite (Word, Excel, PowerPoint), utilizing advanced features to streamline data management and reporting processes.
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Provided exceptional customer service, building rapport with customers and addressing their inquiries and concerns promptly and professionally.
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Enrollment Customer Service NEXTEL Communication Service Cameroon
- Douala
01/2012 - 06/2017
Identified potential customers by providing compelling information on the benefits of utility savings programs, resulting in a 20% increase in program enrollment.
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Assisted customers with the enrollment process, ensuring a seamless experience and high customer satisfaction rates.
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Conducted data analysis and entry, generating weekly status reports to track program performance and identify areas for improvement.
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Collaborated with the marketing team to develop and implement targeted print and digital campaigns, increasing program interest among qualified candidates by 30%.
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Provided excellent customer service, addressing inquiries and resolving issues promptly to maintain a positive customer experience.
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Exceeded enrollment goals and targets set by management by 15% through strategic outreach and effective communication.
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Utilized Microsoft Office suite (Word, Excel, PowerPoint) for data management, reporting, and presentation purposes.
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EDUCATION
Completed coursework towards Bachelor of Science in Accounting And Finance
University of Douala, 09/2010
Completed coursework towards High School Diploma
P.C.H.S - Bamenda- Cameroon, 07/2007
REFERENCES
References available upon request
Contact this candidate