Customer Service Assistant Manager
Resume:
Barbara Jeffreys
Bokchito, OK *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Restaurant Manager
TXB Market and Fuel Center/ Subway - Calera, OK
May 2021 to Present
Food Manager Certified;
UPS Package Handler
UPS - Durant, OK
November 2019 to January 2020
Load packages and deliver to customers: seasonal driver Customer Service Representative
Alorica - Durant, OK
February 2017 to May 2019
Tech support. Purpose of this job is to bring ease and comfort to the customers, already stressful situation. To do this, help guide the customer through technical problems and fixing technical issues for customer. Provide a great customer experience.
Cashier and Stocker
Shop and Hop - Boswell, OK
February 2015 to February 2017
• Cashier stock, receive inventory, customer service. Shop and Hop is small convenience store with several local establishments. The most relevant thing I can address about this job is the importance of customer service on an innate level. Because, these stores are located in the smaller communities, the employee must possess the charisma of knowing the customers by familiarizing their patterns of purchases. This is how the customers connect and return. Great customer service. This is what I brought to this store as well as others that I worked along side of. Assistant Manager
Love's Travel Stops & Country Stores - Durant, OK
November 2012 to June 2015
Assistant Manager; The duties of assistant manager are simply to assist and back up the manager without the need of supervision. Duties are as follows: Shift change by counting out cash drawers and setting up cash register for oncoming cashier. Matching bank deposit and taking deposits to the bank. Making sure enough change is available to cashiers. Creating orders of inventory and merchandise as well as receiving these items by checking in correctly. Managing the counts of inventory be processed . Help maintain a good work flow between employees. Bring great customer service and handle any situations the cashier is unable to alone or uncomfortable with. There are countless other duties that are performed without instruction.
Owner/Operator
Barbs' Sparkling Cleaning Service - Durant, OK
April 2013 to January 2015
Detailed residential cleaning. Dusting, Windows, Floors, Carpet Cleaning, ...Self employed. This employment was at a time in my life that I chose to work alone and provide a service to others while acquiring an income for my family.
Jail supervisor and dispatcher
Bryan County Sheriff's Office - Durant, OK
August 2000 to May 2002
Dispatch for Bryan county’s offficers. Book in inmates and supervise jail during my shift. Education
Some college in Nursing
Murray State College - Tishomingo, OK
August 2014 to October 2016
Skills
• Customer Support (7 years)
• Call Center (2 years)
• Customer Service
• Assistant Manager Experience
• Technical Support
• Delivery Driver Experience (Less than 1 year)
• Cooking
• Leadership
• Driving
• Customer service
• Cash handling
• Leadership
• Supervising experience
• Cash register
• POS
• Hospitality
• Cleaning
• Restaurant management
• Management
• Computer skills
• Organizational skills
• Restaurant experience
• Communication skills
• Food service
• Cooking
• Microsoft Excel
• Mentoring
• English
• Call center
• Medical terminology
• Time management
• Typing
• QuickBooks
• Physiology knowledge
• Technical support
• 10 key typing
• Microsoft Outlook
• Kitchen Experience
• Negotiation
Certifications and Licenses
Driver's License
ServSafe
Food Handler Certification
CPR Certification
Assessments
Food service fit: Crew member — Completed
December 2020
Measures the traits that are important for successful food service crew members Full results: Completed
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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