Customer Service Package Handler

MARY JO CULBERTSON

*** *. *** ******, **********, Oh 43040

614-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills

SKILLS & ABILITIES

Self-directed, can perform tasks with limited directions.

Maintain Confidentiality with all documents.

Good Communication skills and years of hands-on experience with Honda.

Proficient with Microsoft Office, Excel, and Power Point. Can learn company used programs easily.

Diplomatic, can manage and motivate people.

EXPERIENCE

PATIENT SERIVCE REPERSENTIVE, QUAUTUM HEALTH

01/2024 – Present

Provide exceptional customer service through inbound/outbound calls in a fast-paced contact center. Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan. Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible. Act as an advocate for our members by communicating with network liaisons, clinical professional and finance staff members at hospital and medical offices. Partner with internal clinical professionals in providing member guidance and identify when a member should be connected directly with Quantum Health Nurses. Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately.

PACKAGE HANDLER, FEDEX

09/2022 – 12/2023

I work within varies department. Loading, unloading, smalls and SWAK. Relabel and repair damaged packages. Make sure all time sensitive packages are on the line, before the cut off to ensure they get to the destination. I pay attention to all the safety precautions when working around the sorter and other equipment.

SPECIAL EDUCATION AIDE, MARYSVILLE EXEMPT SCHOOLS

09/2020 – 01/2024

I assist students with their educational needs based on the requirements set forth by their IEP’s (Individual Education Plan). I assist them when needed with school assignments or when they are interacting with their school peers. I help support the teachers in the classrooms and do all the educational tracking that is required. Due to the nature of our students’ disability, it is very important to keep a strong level of respect and confidentiality.

PRODUCTION CONTROL HONDA OF AMERICA, MARYSVILLE, OH

02/1998 – 09/2020

Processed orders for our oversea destination that utilized domestic suppliers for their production needs. Set delivery times and provided feedback on any situation that may cause a delay in shipping. Communicated design changes for parts and attended buildout out meetings with all departments, to ensure a smooth transition for a model change. Worked in unison with other departments, Shipping, Packaging, Purchasing and New Model to report cost with scrape parts. In my 24 years I also worked, as a production associate building varies models. I was a team leader for 10 years managing teams up to 20 people. I worked in New Model as a trainer. Worked repair and supported a number for repair trips to varies ports in the United States.

EDUCATION

BLISS BUSSINESS COLLEGE, COLUMBUS, OHIO

ASSOCIATE DEGREE - ACCOUNTING

In addition, I have taken several classes at Ohio State and Columbus State for continuing education in business related courses. I have taken Honda Leadership, Coaching and Problem-Solving classes also.

REFERENCE

Available upon request

Contact this candidate