Test Engineer Information Technology
Resume:
Kimberly Trainer
Concord, CA *4520
**********@*****.***
• An energetic, organized, professional Information Technology Specialist
• A broad range of system and network experience in industries including healthcare, retail, manufacturing test engineer, FQC, and customer support.
• Productive as a team member or working independently
• Motivated self-starter able to organize and solve problems in a calm and efficient manner
• Client/Server and Active Directory
• PC Hardware
• Cloud Storage & Virtualization
• Networking
• Security
• Windows Desktop Configuration
• Video Conferencing
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Test Engineer/Quality Control
Arista Corporation-Fremont, CA
July 2018 to May 2024
• Computer hardware and software testing. Including memory testing, all physical drives and ports network, DHCP, VMWARE and ThinManager.
• Created, modify, and customize all versions of Windows images.
• FQC, activate license complete reports and paperwork machines before shipping.
• Assisted other departments ensuring the products are complete and ready for shipping.
• Provided training to other employees for technical support purposes. PC / Server Relocation Technician
EMR CPR - Enterprise IT Services-Fremont, CA
September 2016 to June 2018
• PC hardware/software support
• Disconnects and reconnects workstations, servers, and racks.
• Provide support to users to diagnose, troubleshoot and resolve related problems.
• Basic project management for PC/ IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, VoIP phones, etc.
• Record, inventory then set up workstations & offices to user’s specifications. IT Support Technician - Twenty2Technologies - Short Term Contract Benchmark Electronics, Inc.-Concord, CA
February 2017 to March 2017
• Maintain and deployment of VoIP, desktops/ laptops/ monitors.
• Upgraded and installed newer hardware components, machine imaging, refreshes, moves, add changes.
• Complete inventory of IT assets, stock, reorganization, and e-waste cleanup of server rooms and IT storage closets.
Desktop/Technical Support
Muir Orthopedics Specialist – Externship-Walnut Creek, CA November 2016 to December 2016
· Troubleshoot and repair various PC, laptops, peripherals, and tablet problems.
· Performed database management in Active Directory.
· Configured new or replacement computer parts for production use.
· Responded to Service Now tickets.
· Break/Fix support at component level.
IBM Refresh/Warehouse Team - Spherion Contract
NOVARTIS-Emeryville, CA
March 2008 to May 2008
· Responsible for removal and installation of all equipment.
· Shipping & receiving, inventory and rotating stock as well as asset management.
· Maintenance, troubleshooting hardware and software for personal and network computers.
· Acted as an advisory capacity for end user’s hardware and software configurations.
· Supported client's information protection policy and the company's ergonomic safety policy. PC Technician- TekSystems Contract
TELECARE HEALTHCARE CORP.-Alameda, CA
November 2007 to February 2008
• Using VNC/VPN to remotely access over 50 different health clinics with over 1000 machines.
• Check workstations for pre-defined criteria such as ram and disk space.
• Installed ZENDesk and upgraded anti-virus and spyware.
• Solve user problems remotely a using various tools, and remote execute.
• Created easy to follow procedural documentation with images for users to install specific software. POS-SWIP Analyst
IBM-San Bruno, CA
April 2007 to November 2007
• Responsible for the POS-SWIP Project of GAP retail stores namely Banana Republic, Old Navy from ISDN and T1 network to MPLS.
• Assisted basic project management, operating systems, hardware and software tools, including configuration and support of the systems, remotely and with onsite technician.
• Installed and configure hardware and peripherals include LRT Guns, cash register, handheld devices, LAN printers, IBM Servers and Hubs.
• Recorded and maintain hardware and software inventories, user access and security. Education
Certificate in Information Technology Program
Unitek College - Concord, CA
March 2015 to December 2016
Completed Class in Unix System Administration and Network Management Diablo Valley College - Pleasant Hill, CA
September 1999 to December 1999
Certificate in Computer Operations and Business Applications Computer Learning Center - San Francisco, CA
August 1992 to February 1993
Skills
• Remedy
• Microsoft Windows Server
• Computer hardware
• Network monitoring
• Asset management
• Customer service (5 years)
• VoIP
• Network support
• Active Directory
• Technical support
• Operating systems (10+ years)
• Software deployment
• DHCP
• ServiceNow
• Zendesk
• POS
• Imaging
• ITIL
• Project management
• Database management
• VMWare
• VPN
• Virtualization
• Quality control
• Data center (10+ years)
• Software testing
• Change management
• Documentation
• Training
• Disaster Recovery
• Computer hardware (10+ years)
• Help Desk
Certifications and Licenses
CompTIA A+
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