Customer Service Store Manager

RANDA CHRISTINA EL-GHALI

Jacksonville, Florida **225

904-***-**** - ****************@*****.***

EDUCATION

Currently

Associate of Science (A.S.) in Business Administration Florida State College at Jacksonville

Relevant Coursework:

• Economics

• Business Law

• Business Management

• Principles of Marketing

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

• Retail Inventory Management

• Hourly Shift Management

• Training and Mentoring

• Shift Scheduling

• Bilingual: English-Arabic

• Staff Management

• Multitasking and Organization

• Verbal and Written Communication

• Customer Service

WORK HISTORY

01/2021 to Current Store Manager

Juice tap – Jacksonville, FL

• Managed inventory control, cash control, and store opening and closing procedures.

• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Assisted with hiring, training and mentoring new staff members.

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• Supervised guests at front counter, answering questions regarding products.

• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

01/2018 to 12/2021 Freelance tutor

University Students And School Children – Beirut, Lebanon

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

• Provided homework assistance using specific curriculum and materials.

• Supported students with helpful study habits and exam strategies.

• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

• Used flashcards and other techniques to test and improve memory through practiced information retrieval.

CERTIFICATIONS

• Certification of Human Health-Global Health

• Florida Food Handling certification

• Technical certification in Accounting and Business

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