Program Manager Project Management

Maitai Gordwin, PMP

Technical Program & Project Management

*************@*****.*** • 469-***-****

LinkedIn • TX 76020

Seasoned and results-driven professional with 10+ years of experience in driving complex projects and program to successful completion. Adept at embedding Agile and project management methodologies, delivering high-impact technical solutions, and ensuring successful roll-out of e-commerce platforms. Skilled in overseeing large-scale initiatives and organizational success through proactive problem-solving and decision-making. Proficient in fostering culture of improvement, aligning business goals with agile principles, and supporting continuous development of high-performance teams. Committed to achieving business goals and exceeding client expectations in fast-paced, dynamic environments.

Areas of Expertise

Project & Program Lifecycle

Improvement & Transformation Initiatives

Portfolios Management

Strategic Planning & Execution

Budgeting & Resource Allocation

Metrics Analysis & Reporting

Risk Assessment & Mitigation

Strategic Guidance & Leadership

Collaboration & Communication

Professional Experience

Delhaize-Ahold Brands, Remote

Senior Technical Program Manager

February 2022 — Present

Direct leadership and oversight of 30+ workstreams and technical teams, adhering to project timelines, scope, quality, and financial parameters for diverse technical project portfolios. Implement hybrid project management methodologies and foster stakeholder alignment as well as successful delivery of technology solutions. Facilitate vendor management process and address challenges to maintain project momentum. Maintain robust communication channels with product managers, development and QA teams, business partners, and stakeholders for transparency and enterprise-wide technology initiatives.

Organized deployment of new POS systems via coordinating efforts with vendor teams.

Successfully managed three-year $80M+ budget across multiple workstreams.

Elevated team performance by guiding 10 senior project managers and ensuring alignment of business objectives.

Acted as pivotal liaison among technical teams, third-party vendors, and brand leadership to introduce new technical service capabilities, achieving consolidation of major service groups within timelines and budget constraints.

Citco, Remote

Senior IT Program Manager

August 2021 — February 2022

Regulated full-cycle software development in adherence to governance protocols and alliance with enterprise data warehouse teams. Fostered collaboration with commercial, technology, and data warehouse teams to fulfil needs and manage transitions.

Streamlined operations, minimized waste, and guaranteed top-notch performance via large-scale technology projects.

Established Agile as standard practice by coaching non/semi-agile software teams through Agile transformations.

North Highland, Remote

Senior IT Program Manager

June 2019 — August 2021

Directed comprehensive e-commerce platform rollouts for high-profile clients, including Lowe’s, Tractor Supply, TIAA, and Old Dominion. Emphasized key projects, website governance, and delivery management. Managed substantial budgets and successful software/data migration projects. Administered front/back-end UI/UX design initiatives in line with end-user experience. Supervised data migration for three to four large-scale enterprise infrastructure projects.

Established cloud-based solutions and contributed to Workday optimization schemes that benefited 8K+ individuals.

Oversaw $3M infrastructure replacement project for Lowe’s.

Instituted launch of loyalty program for Tractor Supply Co., coordinating 18 workstreams and team of two project managers, 15 technical leads, and 250 indirect reports.

Belk, Onsite

Senior IT Program Manager

April 2018 — June 2019

Steered e-commerce/digital initiatives and full lifecycle of Agile programs. Guided cross-functional on/offshore teams and coordinated strategic vendor partnerships with focus on enhancing program delivery and efficiency.

Led Agile program management for mobile-based solutions, enhancing user interface and user experience for Android and iOS applications.

American Airlines, Fort Worth, TX

Senior IT Program Manager

October 2016 — April 2018

Administered enterprise infrastructure initiatives to ensure delivery within budget and time constraints. Collaborated with various stakeholders for project reviews and alignment. Supervised budgetary aspects of project management, including funding estimation, budget planning, and accurate tracking of expenses versus forecasted budgets. Performed daily operational tasks for MS Project, Visio, SharePoint, PMI, Agile Planning Framework, JIRA, Confluence, Oracle, Clarity, and Coupa.

Employed Agile tools for effective project tracking and prioritization.

Ensured transition of organizational processes to Agile, while optimizing team efficiency and project adaptability.

Novartis Pharmaceuticals Co, Fort Worth, TX

Senior IT Project Manager

October 2015 — October 2016

Streamlined IT service consumption across development, quality assurance, technical support, program, and release management. Directed global infrastructure projects and optimized collaboration across EMEA, APAC, US, and Canada. Built and strengthened robust partnerships with internal and external stakeholders.

Oversaw $6M in investment for new and migration projects, while acting as primary contact for identifying and resolving risks/issues.

Spearheaded functional operations for 10+ employees across seven countries, optimizing communication for 70+ global project managers.

Additional Experience

Implementation Project Manager III Operations Program Manager, PFSWeb, Inc., Allen, TX

Boosted productivity by 30% through introduction of account automation reporting solutions, tracking processes, and reporting tools.

Enhanced margins by 40% via management of various concurrent, multi-brand projects, focusing on web development and logistics with $500K+ budgets.

Recognized with Leadership of Excellence Award in 2008.

Slashed yearly operational expenses by $187K by optimizing resources and enhancing team efficiency.

Education

Doctor of Philosophy in Business Administration, Project Management North Central University

Published Thesis: Manage Global Projects: Identify & Analyze most important elements to improve project management performance.

Master of Business Administration, Project Management Texas Woman’s University

Bachelor of Arts in Fashion Design, Small Business Entrepreneurship Texas Woman’s University

Certifications

Certified Scrum Master, Scrum Alliance

Certified Project Management Professional, Project Management Institute

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