Office Manager Senior

MARINA K. SANDERS

**** *******, **** *****, ** **105

E-mail: ***********@*****.***

Cell: 817-***-****

Senior Office Manager Medical Administrator

Senior Office Manager/Administrator with 20+ years of diverse and progressive experience planning and directing executive-level administrative affairs and board support. Skilled in all aspects of executive administration including liaising with senior corporate management.

Strong organizational and communication skills with the ability to independently plan and manage diverse business relationships. Proven record of success increasing efficiency and reducing expenses. Accustomed to fast-paced, high-pressure positions; demonstrate the ability to prioritize multiple tasks, meet deadlines, and provide quality service. Experienced in the use of schedule management software and electronic medical records systems. Committed to providing exceptional day-to-day operational and technical leadership on a variety of administrative matters.

Areas of Expertise

·Executive Office Management & Support

·Board relations & Governance

·High Volume Schedule Maintenance

·Confidential correspondence & Data

·Administrative Staff Supervision

·Research and Reporting

Professional Experience

First Pilgrim Valley Baptist Church Fort Worth, TX January 1995 to Present

Church Secretary and Secretary of Legal Affairs

·Implementing and regulating the internal controls for the handling of finances per approval the lead pastor and board of directors.

·Overseeing all ministries of the assembly, under the direction and instruction of the lead Pastor and is answerable to the lead Pastor for all departments and ministry activities and functions.

·Pay monthly bills & Payroll.

·Developing and ensure compliance with the local and state licensing standards.

·Maintain and update Church calendars and database, including scheduling of events, group functions, rentals and maintain payments due.

·Manage the Church congregational database management systems.

·Scheduling and recording the weddings, baptisms and funerals and types of appropriate certificates.

·Typing, duplicating and editing/proofreading the letters and other materials at the request of the Pastor.

·Serving as one of the primary contact people with the public and congregation.

·Maintaining the purchase order system for all purchases made in the church.

·Overseeing the office budget, orders all office equipment and supplies.

·Assist with praise dancers and youth programs.

Delaware North - Globelife Park. Arlington, TX April 2023 to present

Retail

•Cashier

•Sales

•Work games and concerts

•Setup and breakdown

•Inventory

Metroplex Medical Centres. Fort Worth, TX January 2022 to April 2024

Front Desk/Clinic - Leader

•Insurance verification

•Scan documents into patient’s charts

•Manage multi line phone system to answer, screen, and forward calls.

•Organize payments and record receipts.

•Investigate issues with past due invoices.

•Check in and check out patients and Process payments.

•File documents, fax documents, and photocopy.

•Scheduled and confirmed appointments.

•Collect co-payments and deductibles.

•Register incoming and outgoing patients.

•Process new patient information.

•Problem solving.

•Inventory for the clinic.

•Open and close the clinic.

Santander Consumer USA

Funding Analyst NRH, TX January 2021 to January 2022

·Perform accurate credit investigation, analysis, verifications and audit of all documentation required to complete the lease funding processes, according to the company’s operating policies and procedures within the assigned deliverable standards.

· Ensure all credit decision requirements, documents and/or stipulations are followed and/or obtained.

·Maintain current knowledge of state and federal regulatory requirements relating to contract documentation, lien perfection, and the company’s operating policies and procedures.

·Provide quality customer service to the credit center and dealer network, while ensuring potential risk is minimized for the company through thorough and accurate verification.

·Maintain a consistent and high level of communication with internal and external customers via all sources of communication (i.e. phone, email, and system documentation).

·Meet and maintain monthly goals by providing consistent team support.

·Maintain and promote the highest level of integrity while developing ones own skills and competencies.

·Maintain the security and confidentiality of pertinent information and records.

·Complete other duties and special projects as assigned.

GM Financial Arlington, TX September 2014 to April 2020

Funding Specialist

·Perform accurate credit investigation, analysis, verifications and audit of all documentation required to complete the lease funding processes, according to the company’s operating policies and procedures within the assigned deliverable standards.

· Ensure all credit decision requirements, documents and/or stipulations are followed and/or obtained.

·Maintain current knowledge of state and federal regulatory requirements relating to contract documentation, lien perfection, and the company’s operating policies and procedures.

·Provide quality customer service to the credit center and dealer network, while ensuring potential risk is minimized for the company through thorough and accurate verification.

·Maintain a consistent and high level of communication with internal and external customers via all sources of communication (i.e. phone, email, and system documentation).

·Meet and maintain monthly goals by providing consistent team support.

·Maintain and promote the highest level of integrity while developing one’s own skills and competencies.

·Maintain the security and confidentiality of pertinent information and records.

·Complete other duties and special projects as assigned.

Creative Solutions in Healthcare Fort Worth, TX April 2011 to April 2013

Executive Assistant

·Responsible for all updates of spreadsheets.

·Maintained all filing and any clerical work.

·Answered and reply to incoming calls.

·Reviewed purchase orders for approval and reconciled petty cash activities sheets for reimbursement and fund regular petty cash. I order supplies and assist the treasurer of the company.

Triad Financial Corporation N. Richland Hills, TX July 2002 to October 2005

Team Lead/SR LSR

·Responsible for incoming and outgoing calls manually and navigated thru the multi-screen Davox system, in 61-90.

·Updated account information, negotiate payment arrangements, and resolve payment problems. Maintain customer relationship while curing delinquency.

·Met all Departmental and Individual goals thru the reduction of delinquency and rolls. Ensure system documentation is timely, accurate and complete.

·Utilized skip-tracing procedures on all skip accounts.

Education

Everest College, Fort Worth, TX

Medical Administrative Assistant May 2013

Externship

Bridgeway Health Services Fort Worth, TX (200 Hours)

Responsible for office mail outs and written correspondence

·Liaison between patients and medical facility personnel to check patient needs.

·Electronically filed and processed patient medical reports, time reports and patient visits

·Interacted in IDT meeting for patient updates.

·Medical Terminology and knowledge of HIPPA and OSHA

·Electronic Medical Record Systems

·Practice Management Software

·Medical Coding and Billing

·Interpersonal Skills

·Proficiency in Medical Office Etiquette

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