Project Coordinator Customer Success

SONAL ARORA

SUMMARY

Solution-Oriented Professional with 5 years of experience working in product

and customer success. Adept in giving demonstrations and aiding brand awareness. Outstanding presentation and communication skills. EXPERIENCE

Project Coordinator, 02/2023 - Present

ARBA Retail Systems

Lead projects from ideation through launch and continuing through ongoing maintenance and support.

Develop, manage, and execute project plans, defining scope, schedule, risk, deliverables, resources, and budget.

Develop and nurture relationships with team and coordinate closely to ensure successful delivery of product.

Collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high-quality projects.

Working extensively in a cross-functional environment and ensuring alignment with all teams.

Acceptance Testing and coordinate with client regarding software technical issues.

Associate Product Manager, 02/2018 - 11/2021

TeamLease Regtech Private Limited

Expanded knowledge of SaaS Products and worked in Audit Tool.

Demonstrated experience and proficiency with enterprise SaaS product management for prospective clients.

Worked with engineering and design teams to deliver new features.

Write user requirements, both technical and non-technical

Worked with sales, customer support to understand customer needs and prioritize requests.

Tested new tools and features and gathered test feedback from other teams.

Delivered products and features that drive business and client value.

Experience in creating strategic product roadmaps, working with cross- functional teams, influencing multiple stakeholders without direct authority.

Worked directly with customers to understand their needs and challenges and match those to the product development roadmap.

Experience in managing the POC (Proof of Concept) at customer level for Product.

Liaise with internal departments and stakeholders to develop process improvements.

EDUCATION AND TRAINING

Professional Certificate in Product Management, 05/2022- 10/2022 Northwestern University-Kellogg School of Management Grades Score: 98.91%

Product Planning and Road mapping

Scrum/Agile Methodology Learning

Product Discovery and Define Requirement (User Stories, MVP)

Customer Insights for Product

Innovation

Capstone Project Completion

CA IPCC and Articleship, Commerce,

10/2016

Institute of Chartered Accountants

of India - India

Bachelors (Hons.), Commerce,

05/2015

Delhi University - Delhi, India

CONTACT

Address: Naperville, IL, USA 60540

Phone: 515-***-****

Email: ************@*****.***

LINKED PROFILE

https://www.linkedin.com/in/sonal-

arora-72420889/

SKILLS

Team Management

Project Management

Active Listening

Product Demonstrations

Customer Training & Support

Verbal and Written Communication

Scrum/Agile Methodology

Interpersonal Skills

Microsoft Office

Tracking and Documentation

Multitasking and Prioritization

Issue and Resolution Tracking

LICENSES AND

CERTIFICATIONS

Professional Certificate in Product

Management

ACCOMPLISHMENTS

Recognized as Star Performer for

outstanding performance and team

contributions.

Contact this candidate