Customer support/ tech support

Jessica Fitch

**** * **** **, *** C*, Lawrence, KS 66046 jessica.fitch87@gmail.com 470-***-****

Objective

Currently seeking clerical position in Data Entry or Office Assistant position. Remote work preferred. Proficient in Word, Excel, QuickBooks, MacOS, and Windows OS. Experience

Willow ABA

Behavioral Therapist 05/2024 - Present

work with patients to understand the difficulties, debilitating behaviors, and negative thought

. patterns they want to change

work with children who live with developmental disabilities and disorders. Help patients set and achieve goals related to behavior Manage numerous behavioral intervention programs simultaneously Monitor patient progress

Dunwoody Prep

Assistant Teacher 05/2022 - 04/2024

Assist with Circle time, diapers, snack, lunch, and nap activities. Develop and implement lesson plans and learning assessments. Maintain classroom rules and procedures including health, safety, and cleanliness standards. Apple Inc.

Senior Technical Advisor 06/2013 – 03/2022

Supported Install and operation of Apple Software on Customer devices. Worked closely with software engineering to identify and resolve issues in product hardware and software.

Balanced customer interactions with testing and implementing new support services and programs.

Perform troubleshooting and repair of minor hardware issues in Genuis Bar. Best Buy

Geek Squad Agent 8/2011 – 06/2013

Process Point-of-sale transactions and returns for customers. Troubleshoot software and hardware issues with devices purchased in store. Balance cash registers and transaction logs daily. Assist with the onboarding and training of new associates. JP Morgan Chase

Teller/ ATM custodian 02/2007 – 07/2011

Led a team of 3 on the reorganization and revamp of Safety Deposit System and ran audit during Merger.

Process deposits, withdrawals, check servicing, and account management services for customers. Process Transactions, Balance, troubleshoot and reload ATM weekly. Assist customers with basic information on accounts and services and pair with banker if needed. Education

HS Diploma • 2006 • Pacific View Charter School

Graduated with a GPA of 3.7

Awards and Acknowledgements

Volunteered for Meals on Wheels for over 4 years, as well as multiple events with Habitat for Humanity and Hope thru Soap.

Led Team meetings and assisted with Mentoring program for advisors learning to support both MacOS and iPhone Software.

In-store corporate liaison for battery repair program and Apple work exchange program. 2016/2018 Apple Excellence Award Recipient.

SQL, JavaScript, CSS, HTML5 cross-trained

5+ years MacOS, iPadOS, Windows 7-10 and iOS software troubleshooting experience. RBT Trained through Autism Partnership Foundation 06/2023

Contact this candidate