Customer Service Pharmacy Technician

Vanessa Turnage

Garfield Heights, OH ***** ***********@********.*** 216-***-****

Works efficiently and pays close attention to details have a strong commitment to healthcare. Dedicated to providing exceptional customer and client service. Seeking to utilize my training and expertise to contribute effectively to a healthcare team and ensure the highest quality of care for patients.

SKILLS

Proficient in Intercom Plus managing pharmacy operations.

Experienced with AS-400 for retail management and inventory control.

Multi-task in stressful situations.

Strong customer service and client communication abilities.

Knowledgeable in prescription processing and medication dispensing.

Detail-oriented with excellent organizational and interpersonal skills.

Make decisive judgment under minimal supervision.

EXPERIENCE

Walgreens–Cleveland, OH –Pharmacy Technician 2022-2024

Welcomed and assisted customers, addressing prescription inquiries and locating prescriptions for point of sale.

Assisted the On Duty Pharmacist in preparing all prescriptions including compound as needed for review and dispensing.

Operated cash register system daily.

Consulted Pharmacy Manager or Registered Pharmacist for guidance on prescriptions and health-related matters.

Assisted in inventory management by informing manager of stock shortage and restocking and removal of expiring stock.

Perform technical issues software freezing cash register crashing.

Prepared prescription labels selected appropriate containers, and affixed labels accurately.

Retrieving of medication and filling of Omnicell when needed.

Department of Veterans Affairs Medical Center–Cleveland, OH - Mail Clerk 2014-2021

Basic understanding of postage rates and regulations.

Sort and distribute large amounts of mail.

Understood and followed written and oral instructions.

Completed projects promptly.

Provided customer service.

Basic understanding of machine operating instructions and processes.

EDUCATION

Pharmacy Technician Apprenticeship–Walgreens 12/2023

Medical Billing Certificate- Cuyahoga Community College - 2012

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