Patient Care Administrative Support
Resume:
Carla Kizzee
Highly skilled professional with expertise in purchasing support, procurement support, and administrative support. Currently serving as a meticulous Prosthetic Clerk at the Department of Veterans Affairs, ensuring smooth operations and optimal patient care while adhering to established protocols. Proficient in managing and maintaining prosthetic records with exceptional attention to detail and strong organizational abilities. Effective communicator and collaborator, adept at problem-solving and exceeding stakeholder expectations. Leverages advanced information management systems to generate accurate reports and insightful analyses for data-driven decision-making. Previous experience as a Housekeeping Aide showcases expertise in executing diverse cleaning responsibilities, maintaining compliance with health standards, and delivering exceptional hygiene. Demonstrates proficiency in waste management, surface sanitation, and meticulous attention to high-touch areas.
Purchasing Management: This competency involves the ability to effectively manage the purchasing process, including identifying and evaluating suppliers, negotiating contracts, and ensuring timely delivery of goods and services.
Procurement Strategy: This competency involves developing and implementing strategic procurement plans aligned with organizational goals. It includes assessing current and future procurement needs and devising strategies to optimize procurement processes.
Supplier Relationship Management: This competency involves building and maintaining positive relationships with suppliers. It includes evaluating supplier performance, managing contracts, resolving disputes, and ensuring timely and effective communication.
Administrative Support: This competency involves providing administrative assistance to various departments or teams within an organization. It includes managing calendars, scheduling meetings, coordinating travel arrangements and maintaining records.
Data Analysis and Reporting: This competency involves the ability to collect, analyse, and interpret data related to purchasing and procurement activities. It includes developing and utilizing data management systems, generating reports, identifying trends, and providing insights to support decision-making processes.
Department of Veterans Affairs Aug 2020 – Present
Prosthetic Clerk
Proactively coordinated prosthetic services as a skilled Prosthetic Clerk, ensuring smooth operations and optimal patient care while adhering to established protocols and guidelines in a highly regulated environment.
Applied meticulous attention to detail and strong organizational abilities to efficiently manage and maintain prosthetic records, enabling streamlined accessibility and retrieval of crucial information for expedited service delivery.
Demonstrated exceptional communication and interpersonal skills while collaborating with a diverse range of stakeholders, including veterans, medical professionals, and suppliers, and facilitating effective problem-solving to meet individual needs and exceed expectations.
Leveraged advanced information management systems and software to effectively maintain comprehensive databases, generating accurate reports and insightful analyses that contributed to data-driven decision-making processes.
Department of Veterans Affairs – Phoenix, AZ 2019 – Present
Housekeeping Aide
Execute a diverse range of daily cleaning responsibilities, ensuring compliance with health standards, encompassing patient rooms, lounges, restrooms, corridors, stairways, and other designated areas.
Perform the charging and discharging of the housekeeping cart on a daily basis, meticulously restocking and replenishing essential supplies such as paper towels, toilet paper, soap, and hand sanitizer to guarantee uninterrupted availability.
Exemplify thoroughness in cleaning patient rooms by proficiently managing tasks like the removal of soiled linen, meticulous high dusting, and comprehensive surface sanitation, paying particular attention to high-touch areas like bedrails, chairs, remotes, and light switches.
Employ hospital-grade disinfectants to meticulously sanitize bathrooms, including sinks, toilets, showers, and mirrors, demonstrating expertise in operating the Xenex Robot within all precautionary rooms.
CK
CONTACT
************@*****.***
4630 E. Southern Avenue, Phoenix, AZ 85041
AREAS OF EXPERTISE
Purchasing Operations
Procurement Strategy
Supplier Management
Contract Negotiation
Inventory Control
Cost Optimization
Market Analysis
Vendor Relations
Administrative Assistance
Records Management
Meeting Coordination
Travel Arrangements
Report Generation
Data Analysis
Prosthetic Services
Records Management
Communication Skills
Information Management
Housekeeping Duties
Surface Sanitation
Waste Management
Customer Interactions
Order Processing
Patient Care
Life Coach Ebony Williams
Ph: 323-***-****
REFERENCE
Eclipse Portfolio Operations – Phoenix, AZ 2016 – 2019
Assistant
Assumed responsibility for managing all customer interactions, encompassing phone calls, emails, faxes, and walk-ins, effectively relieving executive overload and ensuring optimal customer satisfaction.
Orchestrated seamless coordination and scheduling of company meetings, appointments, interviews, and inspections, employing strong organizational skills to uphold punctuality and efficiency.
Demonstrated adept problem-solving abilities to ensure timely completion of assignments and adherence to strict deadlines, proactively addressing any obstacles that arose during the workflow.
Prioritized the delivery of quality service by promptly addressing and resolving customer concerns, cultivating positive relationships and enhancing overall customer experience.
Eclipse Portfolio Operations – Phoenix, AZ Mar 2018 – Dec 2018
Housekeeper
Spearheaded the successful implementation of innovative cleaning processes and team strategies, resulting in a remarkable reduction of 15 hours per week in required man-hours, simultaneously improving efficiency and productivity.
Assumed responsibility for the meticulous restocking of soap and tissues, as well as the comprehensive disinfection of all bathroom surfaces within a large-scale facility, ensuring a hygienic and sanitized environment.
Efficiently coordinated and managed dishwashing operations, along with overseeing the cleaning and maintenance of the kitchen area, maintaining the highest standards of cleanliness and organization.
Demonstrated meticulous attention to detail and expertise in polishing silver accessories and metalwork, including fixtures and fittings, elevating the overall aesthetic appeal of the facility.
Crowne Plaza – Phoenix, AZ Mar 2017 – Feb 2018
Housekeeper
Conducted comprehensive training sessions for newly onboarded staff members, providing thorough instruction in all facets of housekeeping operations to ensure their adherence to health and safety protocols.
Executed meticulous cleaning duties in diverse areas, including rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other assigned workspaces, upholding stringent health standards and promoting a pristine environment.
Assumed responsibility for timely waste management by diligently emptying wastebaskets, cleaning ashtrays, and efficiently transporting all trash and waste materials to designated disposal areas, promoting cleanliness and sanitation.
Proficiently managed laundry operations, performing tasks such as sorting clothing and other articles, expertly operating washing machines, and demonstrating precision in ironing and folding dried items, contributing to the seamless organization of laundry facilities.
Banner Hospital – Phoenix, AZ Apr 2016 – Mar 2017
Housekeeper
Spearheaded a 10% increase in operational efficiency by implementing strategic measures to prioritize and organize the timely replacement of stale and soiled towels, as well as conducting thorough vacuuming of room carpets and executing other daily routines with precision.
Exemplified a customer-centric approach by diligently fulfilling tasks based on individual customer requests, consistently providing a VIP experience and ensuring unparalleled satisfaction for every customer served.
Demonstrated exceptional proficiency in dishwashing and kitchen cleaning, meticulously sanitizing cooking utensils, silverware, and other essential items, maintaining the highest standards of cleanliness and hygiene.
Assumed responsibility for the systematic disposal of waste materials, diligently emptying wastebaskets, cleaning ashtrays, and efficiently transporting all trash and waste to designated disposal areas, contributing to a clean and organized environment.
Dollar General – Phoenix, AZ Aug 2015 – Feb 2016
Head Cashier
Facilitated seamless transactions by accepting payments through various channels such as cash, checks, credit cards, vouchers, and automatic debits, ensuring accuracy and adhering to established protocols.
Demonstrated exceptional customer service by actively assisting customers, promptly addressing their inquiries, and effectively resolving any complaints or concerns, fostering a positive and satisfying experience.
Welcomed customers with a warm and friendly demeanor upon their entry into establishments, creating an inviting atmosphere and establishing a favorable first impression.
Displayed extensive product knowledge and a thorough understanding of procedures and policies, consistently delivering accurate information to customers, and addressing their questions or concerns in a professional and helpful manner.
Wal-Mart - Phoenix AZ 2012 – 2016
Customer Service Representative
Engaged in effective communication with customers, both in-person and over the phone, providing comprehensive information about products and services, ensuring a high level of customer satisfaction.
Proficiently managed order processes, proficiently capturing, entering, and cancelling orders while handling customer complaints with empathy and efficiency, aiming to swiftly resolve issues and maintain positive relationships.
Responded promptly to customer inquiries regarding billing and financial matters, accurately directing them to relevant departments for further assistance, contributing to a streamlined customer service experience.
Demonstrated strong organizational skills by promptly addressing messages and emails, accurately recording messages, and efficiently transferring calls, ensuring smooth communication flow within the organization.
Hacienda De Los Angeles – Phoenix, AZ Sep 2009 – Mar 2012
Caregiver
Diligently maintain accurate records of patient care, documenting their condition, progress, and any encountered issues to facilitate comprehensive reporting and productive discussions with supervisors or case managers.
Provide invaluable assistance to patients in their mobility, offering support in transitioning to and from beds, baths, wheelchairs, or automobiles, while also assisting with dressing, grooming, and bathing to ensure their comfort and well-being.
Deliver compassionate care by tending to patients' needs, including changing bed linens, washing and ironing laundry, and maintaining cleanliness, as well as aiding with personal care tasks, emphasizing dignity and respect.
Skillfully plan, purchase, prepare, and serve meals tailored to prescribed diets, catering to the nutritional requirements of patients and other family members, promoting their overall health and well-being.
Maricopa Integrated Health System – Phoenix, AZ Jan 2002 – Jul 2009
In-Home Caregiver
Meticulously maintain comprehensive records of patient care, diligently documenting their condition, progress, and any identified issues, enabling effective reporting and collaborative discussions with supervisors or case managers.
Offer invaluable assistance to patients in various settings, providing crucial support in transferring in and out of beds, baths, wheelchairs, or automobiles, as well as aiding in dressing and grooming, ensuring their comfort and mobility.
Deliver compassionate care to patients by meticulously attending to their needs, including changing bed linens, performing laundry tasks such as washing and ironing, and providing invaluable assistance with personal care, prioritizing their well-being and dignity.
Skillfully plan, procure, prepare, and serve meals tailored to prescribed diets, meticulously considering nutritional requirements and dietary restrictions, ensuring the provision of nourishing and delicious meals to patients and their family members.
Graduation – Phoenix College Phoenix, AZ
High School Diploma – Phoenix Job Corps General Studies May 2002
Certificate
Completed Fundamentals of administrative professional course 2016
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