Business Analyst in Information Technology
Resume:
Audrey Tomancik
Orlando, FL *****
*********@*****.***
PROFESSIONAL SUMMARY
* ***** ********** **** ******** Martin as an IT Business Analyst.
Bachelor's degree in Information Technology.
Extensive experience with compiling and analyzing data, creating forecasts, processes, and schedules, and creating and presenting presentations to all levels of the organization.
Exceptionally self-motivated with excellent strategic communication skills, organization skills, and ability to manage and prioritize multiple tasks.
PROFESSIONAL EXPERIENCE
Lockheed Martin, Orlando, FL June 2018 - Present
Systems Integration Business Analyst Associate. May 2020-April 2024
Workforce management, including forecasting staffing needs
Manage IT Service Desk agents’ schedules using Calabrio
Create and implement schedules to optimize the workforce
Track agents’ time off and ensure our service levels are not negatively affected
Propose and develop effective solutions to improve service levels
Collect and compile data using Excel and Tableau
Create presentations and present data to managers
Create reports, charts, graphs, and diagrams
Plan, organize, and manage the testing of technical projects
Write technical documents about our tools and processes
Use SharePoint to document our processes and identify areas in need of improvement
IT Service Desk Intern, June 2019-May 2020
Write test cases for testing new tools and technology
Plan and organize the testing of technical projects
Manage expectations and set reasonable deadlines
Collect, analyze, and present data to managers
Use Calabrio tool to optimize the workforce
Cyber Security Intern, June 2018-August 2018
Learn how to perform penetration testing
Learn about tools and methods used in ethical hacking
Work with tools and databases used for password cracking
Keep records of the tools used by the LM Red Team
Create presentations to explain new tools and technology
EDUCATION
Bachelor of Information Technology - University of Central Florida, January 2017-May 2020
RELEVANT COURSEWORK AND SKILLS
Managing IT Integration
Computer Architecture
System Administration
Security in Computing
Web-based IT
Enterprise Computing
Microsoft Office (Word, Excel, and PowerPoint)
Calabrio
Avaya
Tableau
Slack
Teams
Technical Writing
Fluent in Czech
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